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milano123
April 12, 2009
Never got my order
I placed an order with HomeAnnex a month ago - never got it. The stuff is rude and not helpful (if you are lucky to get to a live person). It has been the worst experience I've ever had with shopping on-line. They would not let you to cancel the order (I did it through my credit card company). I am wondering if HomeAnnex is a legitimate company. It definitely looks like scam. Never ever buy anything from HomeAnnex!
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Anton
March 4, 2009
Buyer beware
This company is fraudulent! They told me that a product was in stock just to get my order. They charged me $65 for 2 day shipping. The product was not in stock and I didn't receive it for 4 weeks. It was shipped ground. I was told on 2 occasions that they would credit the shipping which never did happen. DO NOT SHOP HERE!! BUYER BEWARE.
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Timothy
January 7, 2009
Do not shop there!
This company is fraudulent! They told me that a product was in stock just to get my order. They charged me $65 for 2 day shipping. The product was not in stock and I didn't receive it for 4 weeks. It was shipped ground. I was told on 2 occasions that they would credit the shipping which never did happen. DO NOT SHOP HERE!
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August 21, 2008
Fraud and cheating
Ordered three bath accessories, they shipped the wrong finish. Reordered correct finish and requested RMA# to return incorrect order. Charged for replacement as well and never got return authorization.
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November 14, 2007
Do Not Use This Company!
I was informed that the product I wanted was in stock; after making the order (and they charge your card immediately) and waiting a couple weeks for the shower arm to arrive, I called customer service - which is consistently a 15 minute wait, canceled the order and was informed that I would see a refund on my credit card within the next two business days. I have yet to receive my refund and it has been over two weeks and two long telephone calls...I was last informed that refunds can take up to a month!
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