Homeaway

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Category: Travel

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homeaway.com

Homeaway Reviews

missiw June 24, 2010

rip off

in May 2010, I arranged to rent a vacation cabin from Roy Howard in December 2010, and made a deposit. No contract or terms were provided. Soon after I had to cancel my reservation, and requested a refund of my deposit. Howard did not reply to more than 6 email messages sent over a period of 6 weeks, including additional messages sent through the Homeaway site. Finally Homeaway was able to intervene directly and get a reply, at which time Howard announced that his policy was "no refunds" because he had done so much "work" sending a couple of emails and cashing a check. Astonishingly rude and unprofessional. He also appears to have written his own "review" of the cabin/

Avoid this rental.

Yucca Valley Vacation Rentals, Property 223493

retired traveler March 8, 2010

false listings permited

Homeaway permits false listings on their website and refuses to let travelers warn others on the comments section.
Twice I rented a unit and when I got to the place it was not the unit listed.
The first time I traveled to Vienna overnight and was tokd the unit was not available but I could have and identical flat. It was not. Had paid more for a better kitchen and furnishings. What do you do with bags in hand and no place to go? The listing was showing the owners property and renting another flat.
Second time the listing was for two different units again. The one I got was not maintained and had a dangerous stove. Many little things that did not work. I found out the owner uses the listing for more than the unit shown.
Both of these times Homeaway would not let me post comments to warn other potential renters. Homeaway policies stop accurate feedback. Homeaway did not reply when I emailed to ask I got way my comments were rejected.
Renters beware of Homeawy!