I have been waiting paitently for almost 1 year to get credited for the sink I returned to them. I have all the information to show they received the sink, and even emails from Brian Okin saying he is taking care of this. I have not heard a single word or had any communication resonded to me in the past 5 months and of course still not credit. This organization obviously has issues, forget the fact that the customer service portion is at best completely incapable of performing basic interaction, obviously the management is borderline criminal. I would go as far to say at this point I have no reason to believe that Elkay and the other manufacturers that use these tools to distribute their products are in on the gig as well. UNDER NO CIRCUMSTANCE IS THE MONEY YOU SAVE ON THE PRODUCT WORTH THE PRICE YOU PAY AT THE END OF THE DAY. STAY FAR AWAY FROM THESE CRIMINALS...