I ordered lights, they ended up not being the color they appeared to be only. I asked if I could send them back for an exchange. I was told I could. 1 week later, while trying to pick what lights I wanted to exchange for, I was told I would have to pay a 25% restocking fee even if I exchange. I decided to just send the lights back and buy somewhere else. They told me to send them to a PO Box, which I questioned and they said yes. Of course, it was sent back to me as undeliverable. I wrote in again (since you only have a 2 hour window to call for the return office) and this time they sent me a UPS label with the correct address. I spent 7 months requesting to be refunded my money through emails, phone calls...they would say it would be returned and then it wouldn't be. I finally got ahold of Brian O. (apparently the owner since he owns the URL), he emailed and said he would place a refund on my card. I couldn't get him to tell me how much he was sending, when I called in the 2 hour window I was told only Brian could tell me. So I emailed him several times that day because he wouldn't answer his direct line and it wouldn't let me leave a message. He finally responded that he would not respond to my emails! I finally got a refund of $40.00 I paid $133.00 plus the shipping...horrible, horrible buisness...

Worst online experience ever! Absolutely no customer service or support after purchase. In February 2011, I ordered and purchased a Dainolite Pendant light fixture. About 30 days later, a shipment finally arrived, but only contained the lamp shade. Repeated emails to Homecenter.com regarding the completion of my order have been ignored. Website shows status of my order as "completed". 60 days has now past, and looks like I purchased a useless lamp shade. Do not do business with this company.

I ordered an Elk Lighting pendant from HomeCenter.com on October 20 and received the items several days later. Upon inspection I discovered that the item, a three light fixture, was not as advertised and displayed on the Elk Lighting website and on HomeCenter.com. I requested and received a return authorization from HomeCenter.com and returned the light fixture to Elk Lighting as they requested. While I was shocked to learn of HomeCenter.com's 25% restocking fee, I chalked it up to my poor judgement in even doing business with this outfit. They don't stock anything, they simply order from the manufacturer and return to the manufacturer. Even allowing for forfeiture of 25% I expected a refund of 75%. Alas, it has now been nearly two months and I'm still awaiting my refund. They even went so far as to tell me that once I withdrew my complaint from the Better Business Bureau they would refund my money. That's extortion and it's a criminal offense. Don't do business with this company as they are dishonest and you'll be sorry you ever heard of them.

Although an article in today's New York Times leads me to believe that complaining about a bad experience with a vendor may actually help that vendor in internet search engines, http://www.nytimes.com/2010/11/28/business/28borker.html?src=me&ref=business, I've got to share this miserable tale. In late September, I went looking for a new sink online. I found it at Homecenter.com and immediately submitted my order, using my Visa card to pay for the just under $600 charge. Nowhere was it mentioned that the item would be on back order or that Homecenter.com would not be shipping the item to me themselves. I waited a week or so and not having received my order, sent an email asking for shipping details. I didn't hear anything back but being pre-occupied with other matters in a busy life, didn't pursue the matter immediately. After another week, I called their "Customer Service" office - a misnomer if there ever was one!. I asked where my sink was and was informed that it wasn't available yet and would be shipped from Kohler in another week. I told the service rep that I wanted to cancel the order. She informed me that I couldn't cancel my order over the phone and would have to send an email to do so. I sent the email in as soon as the phone call ended. At that point, I made the assumption that it would be OK to go ahead and find the sink at another vendor, which I did. Later that day, I received an email from Homecenter, telling me "not to consider my order cancelled and not to order the item from anyone else!!! There was some reassurance, since a note also indicated that my order from Homecenter would be held until the cancellation issue was resolved. That was a lie! A week later, the sink from Homecenter arrived via UPS. I refused delivery and it went back to them. Since then, I have been trying in vain to get my money refunded. Their website offers a method to track the progress of my request for cancellation and refund but it is worthless, since all it has indicated for the past month is that my issue has been resolved and a credit is approved, pending one final step - the issuance of that credit. The actual crediting has not happened... From the instant I had my first conversation with their customer service representative, I've known something was wrong. Unfortunately, by that time it was already too late for a reasonable conclusion.

I wish I had found this complaint board before doing business with homecenter.com.
I ordered a wrong item, discovered my mistake within a few minutes and tried unsuccessfully to cancel my order (they wanted to charge me 4% just to cancel).
I called, on hold for a stupid amount of time without speaking to a rep. I emailed them 4 times before I finally noticed there outrageous cancelation policy and emailed the cancel address.
I received the same "Your order is not cancelled until confirmed cancelled". Then I received a shipping confirmation.
I'm not even going to bother trying to return the item. A terrible experience...how do we stop companies like them?

I will check this board before I do business with other online retailers going forward.