I ordered some sprinkler parts from the company in April. They shipped the wrong items to me. I dutifully followed their return protocol, returning the items in early May. As of early August, I still cannot get a refund from them.
I have spoken with customer service on numerous occasions. They provide only token apologies, but no action. They provide no path for issue escalation. Their voicemail system is not personalized, so you do not know whether you have left a message for the correct person or merely in some random dump box.
In addition, to save themselves money, they do not have a toll-free number, you must pay for the phone call to get your money back.


They do not answer their phones, avoid responding, and give only vague platitudes if I actually reach someone.
NEVER DO BUSINESS WITH THEM. THEY ARE CROOKS.

I sincerely wish I had found this website before ordering my sink and faucet from HomeCenter.com. Unfortunately, I checked out NetTag and a few other sites which I have since discovered, remove the really bad reviews, so there is no way you will ever know the truth about these deceptive online companies. I had a sense that HomeCenter.com's customer service was not the best, so asked Lawrence, the sales guy [I'm pretty sure this is a two or three-man operation in a warehouse in the dregs of NY somewhere] a number of questions about their return, cancellation, and other policies; their delivery times; which items were in stock and which were not. I spent nearly 45 minutes on the phone to be certain that they were reliable, honest and would do what they promised. After feeling assured [he blamed all past problems on naive customers], I went ahead and ordered $1, 500-plus worth of products which I was told were in stock with exception of one item which was on its way in. They said it would all ship out in three weeks together and that I could cancel, add or subtract at any time with a full refund. HA! Boy was I duped. A nice sounding sales person does not mean honest, as it turns out. It was all a front.<br />
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I had a bad feeling in the pit of my stomach the next day and then finally two days after I placed the order I called a local distributor of the products and they told me that some of these online companies are questionable for a variety of reasons and that I should call the manufacturers to find out if they will even warranty their products ordered through the the company. So, I picked up the phone and did just that. As it turned out, the man was right. HomeCenter.com is on a number of manufacturer's 'bad' lists and they highly recommend that you do not order from them as they have no idea where they are actually getting their product [the manufacturers I spoke with said they are not selling to the company, so the goods could be stolen or who knows what]. So, I immediately called HomeCenter.com to cancel my order. What I fool I'd been. <br />
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I will keep it short, but suffice it to say that they had no interest or intention of refunding my money [they charged my cc immediately - even though it was not to ship out for three weeks], lied, played games, shipped the merchandise AFTER I'd cancelled it in various shipments for as much as 10 days later and continued to push the products on me one by one with no refunds per my request. They threatened me with restocking fees, cancellation fees, and more. I just stuck with my original request and immediately filed a dispute with my credit card company. My package sent back to the CC company in regards to this dispute was 31 pages long !!!, and it took me eight hours to write because the communications and games from this company were so excessive. They changed claims a number of times, made no sense in their communications and everything was to their benefit until they realized I'd filed a dispute, then they started to make counter offers. And yes, it was Brian Okin who was the game player at the other end. [I'm quite certain they only have two or three people in the company as I never found anyone else other than these two.] WATCH OUT!<br />
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My credit card company has returned my money against HomeCenter.com's will and they continue to bug me with various offers to resolve things even though I have my money back. REALLY SCARY STUFF. Here is the bottom line: THIS IS A VERY SCARY, POTENTIALLY CRIMINAL ORGANIZATION. AVOID THEM AT ALL COSTS. THEY HAVE NO INTENTION OF SERVICING YOU TO YOUR BENEFIT. THEY ARE ALL ABOUT TAKING YOUR MONEY! And if you do receive product from them in good order [lots of luck], be assured that the manufacturer will likely not warranty it if there are any defects down the road. <br />
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I wish someone had warned me. I've spent nearly 40 hours dealing with this situation, lost a lot of sleep, and am terrified of what they might do with my credit card information. THESE ARE NOT NICE PEOPLE. THEY ARE USERS, LIARS AND CROOKS. RUN AS FAST AS YOU CAN IN THE OTHER DIRECTION UNLESS YOU ENJOY DEALING WITH PEOPLE WHO ARE OUT TO RIP YOU OFF!<br />
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Honestly, they should be put out of business before more people get hurt!

Do not buy from this company. After buying well over $10, 000 online while building a home, my experience with homecenter.com was the only bad experience. I made a purchase in Nov 09. Part was backordered. After much cyber correspondence, I cancelled the order via email exactly as they told me. In Jan 2010, I received the backordered part of my order that I cancelled. I called them, no answer, long hold on my nickel. They don't have an 800 number. (Gee, I wonder why!!) So I did much cyber correspondence again. Long story short, they said it was my fault, wanted me to pay return shipping AND a 25% restocking fee. After calling the manufacturer who sided with me, THEY picked up my order so I didn't have to pay shipping. The manufacturer agreed to waive the restocking fee. Well after about 30 more days, I got a little portion of my $$ refunded. No explanation, no itemization. They deducted the restocking fee anyway PLUS more. Now they won't return my emails. So I filed a dispute with my Credit Card company. (First time I've EVER had to do that) The Credit Card company refunded the amount in question and they are going after homecenter.com. Ridiculous company. I learned my lesson though--I will ALWAYS check reviews and complaints before I ever buy on internet. I hope this complaint will keep someone else from having to deal with this very bad company.

RIPOFF FRAUD. Ordered a simple toilet seat on 2/6/10. Immediatly charged VISA, and money taken. Now 3/13/2010. No product, no replies after several inquires other than a automatic email. NO WAY TO DO BUSINESS. AVOID AVOID AVOID AVOID! HomeCenter.com is a FRAUD.

Like most others, Homecenter.com lied to me about the item I ordered being in stock. After ordering, I got their standard email response informing me that there was a 2-3 week lead time. When I called their order line, posing as a new customer, they again told me the item was in stock. When I then informed them that I had already ordered the item and asked when it would be shipped, they passed me on to customer service, which apparently does not exist because nobody answered. Ultimately they refused to cancel the order without a 25% restocking fee, so I waited patiently for shipment. After 3 weeks with no shipment, and with Homecenter ignoring all requests for an update on shipment status, I checked with the product manufacturer Danze and discovered that the item had been discontinued and that the items replacement would not be available for at least another 4 weeks. Unable to wait any longer, I was finally able to get CEO Brian Okin to cancel the order, but only after charging me a 40% fee, 25% for restocking 15% for return authorization. When I explained that there was no restocking or returning involved, Mr. Okin explained that Homecenter does not make money on fees, that they charge fees only because the manufacturer charges them fees. I then checked back with Danze and was informed that Homecenter had cancelled the order and that Danze had charged Homecenter no fees. When I passed that information back to Mr. Okin, he informed me that since the order had entered the shipping process, it was subject to a 25% restocking fee and that he would not discuss it further. When I informed him that he charged me 40%, he offered to reduce it back to 25% if I would agree to the charges. I decided to dispute the charges instead of accepting his ridiculous proposal. I then ordered the product from another retailer that actually did stock it, and I received the item in 3 days. <br />
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CEO Brian Okin is a pretty good con artist. He will tell you that “he has been in biz for over 10 years and that he offers the lowest prices on earth and great customer service”. In reality, you’re only a customer until you place your order, then you’re a mark. After he gets your money, you have three options: 1) Wait an indeterminate amount of time to receive your order and hope he ships the right product, which apparently he often does not based on other reviews, and the return process is really a nightmare, or 2) Pay him a large undisclosed additional drop ship fee for having the product shipped from someone other than the manufacturer in presumably a more reasonable time frame (but you shouldn't count on that), or 3) canceling your order and paying a cancellation fee of somewhere between 25% and 40% of your order total. After you click the Buy button, none of your options are good. If you pay with a credit card, you can usually get your money back by disputing the charges, but it’s an unpleasant experience so it’s best to avoid it altogether by simply avoiding Homecenter.com. If you’ve read this, please tell two people and tell them to tell two people. If word is spread, we can eventually run this scam operation out of business and prevent other unsuspecting people from being victimized.<br />
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If you still have thoughts of ordering something from Homecenter.com, I encourage you to read the complete email communicatons that I had with Homecenter CEO Brian Okin at the following URL:<br />
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http://www.mixsoftware.com/HomeCenterFool.htm<br />
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This email communications reveals the true character of CEO Brian Okin and the company he runs.<br />
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If you would like to read countless other complaints, I encourage you to visit the following URL's:<br />
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http://www.resellerratings.com/store/HomeCenter<br />
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http://www.complaintsboard.com/?search=homecenter.com&everything=Everything<br />
<br />
http://www.ripoffreport.com/Search/homecenter_com.aspx<br />
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http://www.epinions.com/pr-Online_Stores_Services-HomeCenter_com/display_~reviews