HomeCenter.com sent me a completely different product than what was ordered. Not only is it different in appearance, but it is completely different in features. I ordered a Alsons 650 shower head from HomeCenter.com which is listed as a 651CBU on HomeCenter.com. The shower head I received is an Alsons 653 (although the tag on it says 651CBU) listed as a 653CBU on HomeCenter.com. I followed the company's returns procedure and submitted a request for return and listed that I received the wrong product and still wanted the correct product. After waiting several days I emailed a request for an update. The following business day I received a call from a representative. The representative asked me a few questions then cut me off and told me that they would not honor taking the item back unless I paid a 25% restocking fee. From that point on the representative became hostile and would not let me speak. She stated repeatedly that their products all state "Image shown may differ from actual product appearance, especially finish and color." I reiterated to her that the product wasn't just a little different, but was in fact a completely different product. Finally I just hung up the phone as it became apparent she was unwilling to actually make their mistake right. I was sent a product other than what was ordered. I no longer want the correct item from them. I just want to return the product and never do business with them again. I feel their business practices are deceptive at best.

Honestly I started to feel that they were deceptive when the site offered free shipping, but the at the last minute in the checkout process charged me $8.95 "handling fee" which comes to just slightly more than what the cost of shipping would be.

HomeCenter.com sent me a completely different product than what was ordered. Not only is it different in appearance, but it is completely different in features. I ordered a Alsons 650 shower head from HomeCenter.com which is listed as a 651CBU on HomeCenter.com. The shower head I received is an Alsons 653 (although the tag on it says 651CBU) listed as a 653CBU on HomeCenter.com. I followed the companies returns procedure and submitted a request for return and listed that I received the wrong product and still wanted the correct product. After waiting several days I emailed a request for an update. The following business day I received a call from a representative. The representative asked me a few questions then cut me off and told me that they would not honor taking the item back unless I paid a 25% restocking fee. From that point on the representative became hostile and would not let me speak. She stated repeatedly that their products all state "Image shown may differ from actual product appearance, especially finish and color." I reiterated to her that the product wasn't just a little different, but was in fact a completely different product. Finally I just hung up the phone as it became apparent she was unwilling to actually make their mistake right. I was sent a product other than what was ordered. I no longer want the correct item from them. I just want to return the product and never do business with them again. I feel their business practices are deceptive at best.

Honestly I started to feel that they were deceptive when the site offered free shipping, but the at the last minute in the checkout process charged me $8.95 "handling fee" which comes to just slightly more than what the cost of shipping would be.

You have a choice; send your money to homecenter.com, or flush it down the toilet. (Flushing would be more entertaining!)

We placed an order for a sink on March 16, 2009. Our credit card was immediately charged in full, $338.79.

Today is April 28th. The sink has not arrived, nor have we received any information regarding its shipment. When we log in to homecenter's web site, to check our account, we're advised there's nothing pending.

We were initially told the product was backordered and would arrive at homecenter's warehouse on April 21st, and ship to us 2 or 3 days later.

Email inquiries get nothing but automated "Do Not Cancel!" responses.

We have just reported homecenter.com to our credit card issuer. We will also report them to the Federal Trade Commission 's Internet Fraud division, the FBI's Internet Crime Complaint Center, and Google Checkout.

Homecenter.com is a scam and a fraud. Do not, do not, do NOT purchase anything from them.

I ordered an expensive sink from on a Saturday. I was told that the sink was in stock. The following Monday, I called to find out when the sink would ship and was told the sink was not in stock. I immediately cancelled my order, but they charged me a restocking fee. Yes, a restocking fee for an item that wasn't in stock. Rediculous. I complained and was told that I'd have to take my issue up with the owner, who of course doesn't answer his phone, doesn't return phone calls nor reply to e-mails.

Please beware of this horrible and deceitful online merchant. We ordered a kitchen sink May 2008 and they shipped out the wrong sink. They will not come out to pick up the sink and will not credit our visa. I have complained to Christina, Sherry, Domonic, and the owner Brian, both by email and telephone. Christina will even put you on hold and not return. It is really horrible customer service. They tell you there is a problem with getting an RGA number, and will tell you it will be approved in 48 hours - it has now been over 3 months.