___________I have a loan out with this company and have been trying to get in touch with management about paying off my loan. All I get is the run around from a cutomer service call center based in the Philippines! They the cutomer service reps. say they are Physically located in Waterloo Iowa and will not give me a name or direct number to a manager here in the U.S. that I can talk to about my Loan! Anyone have a Direct Number to the Waterloo, Iowa Office?

Since getting my mortgage refinanced though Homecomings financial. I have had to go to court every 3 months for 2 years to show proof of my payments. They finally agreed I was correct. After my lawyer and I spent all our time there. But now here we go again. I have been making them sign for each payment since the last time. So I recently received my new statement and once again. They say I am 2 payments behind. So I have contacted my lawyer and here we go again. There should be some way to stop these people. They are costing me time and money. If there are any lawyers who is interested in stopping these people please let me know.

I contacted Homecomings 2 months ago to notify them that I needed to ask for a loan modification because I had recent living changes that caused me to get behind in my mortgage payments. Everytime I call the number I stay on the line for a long period of time sometimes over 30 minutes waiting for someone to pick up. I finally got someone on the line and asked for a supervisor. The woman was very rude and told me that she wasn't going to patch me through to anyone and hung up the phone. I then contacted them with Greenpath, a home saving company that is helping thousands of people save their homes from foreclosure. We sat on the phone for 2 hours with Homecomings and set up a payment plan. This entailed paying a payment for two months on a specific date and after that they will request a home modification to lower my payments. I made the payments on time and was told that they closed out my case and that I had 3 months worth of payments to make or they were going to foreclose on my home. I have been trying to contact someone for a week to get it straight. I finally got someone on saturday after they called me several times for payment just to find out that the cashier messed up the payment and that I would have to start the two payments all over again. I then yelled in the phone and someone said they were going to help me. I called again today and two women answered the phone several times and was rude telling me that she was going to put me on hold and was not going to come back to the phone. I have been trying to contact someone to straighten this mess out but no one will help me. I got a couple of days before my home is 120 in the hole and foreclosure begins and I have kept my end of the bargain but they have not.

At our home this morning about 9:30 a.m. we rec'd. a telephone call from Homecomings Financial, LLC, the holder of our mortgage. My husband called them back and was on the phone for nearly three hours attempting to speak to someone who was alive and coherent. After speaking to about five different people, he hung up the phone. That is when I got involved. I am not on the loan, so he always has to give me permission to speak to customer service.
First of all, you can hardly understand most of their customer "care" representatives. Their version of the English language is nothing less than a big joke and extremely bad training.
I asked if I could get the telephone number and name of the CEO/President of Homecomings and I was told flat out that they were not permitted to give out that type of information - it was company policy. I told that person that was the most ridiculous excuse I have ever heard for trying to tell me "you don't know who you work for". I tried calling the home office in Waterloo, Iowa and that was a total and complete waste of my time because they reroute you back to the default department.
We were told today that we are 4 months behind on our house payments (NEWS TO US) and that if we did not come up with the entire payment by 5:00 p.m. today that they were coming in the morning to take our house. Okay, good luck.
I only spoke to one coherent individual today who made a feeble attempt to help me but unfortunately my issue did not involve this individual's department. How convenient.
Homecomings - Your customer service department is nothing less than the biggest joke on the planet. Your people don't know their ass from a hole in the ground and not being able to tell an individual who your CEO/President is just goes to show you that you are NOT in any way, shape, or form interested in who you work for. I know who I work for . . . . . . . . I know who the CEO and President and Chairman are of the Co. I work for and you know what . . . . IT'S NOT A BIG SECRET. Everyone knows who they are. Who in the entire world are you trying to kid?????
It is absolutely no wonder on God's green earth that you are going under and sinking quickly. Work and customer service is not about picking up a paycheck on Friday. It's helping people resolve issues and problems instead of giving them the run around. I think it is time we take back America and send all these foreign speaking individuals back to where they came from until they can learn to speak English the right way.
God Bless America.

I've called Homecomings Financial several times, and I get transfered to a lot of different employee, who send me to the default department, customer service dept. etc I was trying to see if I could get help with my loan, possibly a loan modification, or re-fi or something, but they told me to contact a counselor. No help at all. They said that only way I could refi is if my house was worth 610K, it is only worth 400K at the moment, due to the market. When my loan readjust, I will be paying 10% almost. I guess I have to seek an attorney.