First: I have spent over $10, 000 at the HomeDepot in Ashburn, VA over the past year. From now on, I will shop at Lowes.

This is due to me not being allowed to be reissued a store credit card, as my wallet was stolen. Amount of store credit was $419.29.

I went to the store and was told they could do nothing and to call the 800 number. This I did and was told that the store credit was like cash.

This is F'ing BS. In this day of computers, customer service could easily find this amount from that store and on that date as I had the receipt - along with the last 4 digits of the issued card to me.

And i know that these cards are tracked within the HD system as I used one card at different stores in the past.

So because HD cannot reissue a card as they do not value their customers, I pray their sales will plummet.

OnMay 12th 2008 I bought gas cloths dryer that was delivered the next day. There was to be a refund /rebate of the delivery. I sent for rebate ..On May 19th 2008 I called to confirm rebate was told it would take a week tried to
contact store manager Erich Schulz who refuses to contact me the rebate was to be $59.00 this company has no consern for customer service .. order no.4101-338083

On June 1st, 2006 I placed an order on Homedepot.com. I had also placed other orders with different companies that day that were for bulkier items (like a fridge and an a/c unit) and I received those in a week's time. I kept trying to track my order on Homedepot.com tracking page and for over 2 weeks, it said the same thing. 'Order is being processed in our warehouse'. 14 days after I placed the order, I called their customer service. She didn't know much but put in a request to the warehouse to show was going on and ask that I call back 24-48 hours. 2 days later, I called and got a very rude woman who was so useless and snippy with me with her lack of wanting to give me information that I went from wanting to track my order to telling her I wanted to cancel my order. She said that she would put in the 'request' to cancel it but if they shipped it, it was too late. I asked her if there was someone else I could talk to about this and she said 'No, there is no one else'. Two days later, I called to make sure the order had been cancelled. This CSR was more helpful, said that it didn't show any request had been filed and that it shipped today but since there was no tracking number it was probably still there but she was transferring my call to the head office because they knew more (gee, I guess I was lied to about anyone else I could talk to). So, I talked to Jill (after being on hold for 25 minutes!!!). She said that it showed it was shipped today but they didn't have a tracking number for it. The funny thing is, I had a feeling this would happen. I felt like I was being dragged around, they purposely made canceling an order extremely difficult when ordering a product can be done with a press of a button. I don't understand that in an age where satellites, Internet, phones, faxes and emails exists, why in the blazes would it take so this long to process a cancellation request? Sounds fishy to me.