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sonja ann
March 25, 2011
HORRIBLE SERVICE!!!
We purchased exercise equipment from COSTCO.com, and unfortunately the shipping company of choice was HomeDirectUSA. After going online to check the order status it said that the contact # was invalid. After checking the information that they were given, we could see that they had been given the correct #, but we had never been called. I began trying to contact them - only to be put on hold time and time again, never, ever getting anyone to answer. I sent an email, and also no answer. I began to leave messages with the company on salespeople's voicemail...begging them to have customer service get ahold of me...again, nothing. After days of this, the local company HomeDirectUSA contracts with got a hold of me. Evidently they discovered that HomeDirectUSA had given them the wrong #, even though they were provided with the correct #. Thank goodness for the wonderful local company (True Air) who figured out what was wrong and took it upon themselves to solve the issue. Bottom line...as has been stated on this website over and over again...AVOID HomeDirectUSA if you value customer service at any level!!!
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December 18, 2007
Crappy service!
Ordered a $4000.00 product from a company in Kansas City who shipped it from California. They said that they use HomeDirect delivery because of a low damage rate. Good enough. So ok, I started checking into this company and they said that they had full tracking of the freight just like UPS and I was told that i would have the product in my hand in 3 weeks. I let them know upfront that it was a Christmas present for my wife and it had to be here before then. That gave them 5 weeks.
When I received the initial call from homedirect to verify my address, the woman was rude but I let it go. Then while checking the tracking, it finally showed a week later that it was in Indiana. After another week goes by its still being shown that its in Indiana so I call the homedirect customer service line to find out WTF. They were rude and useless and ticked me off to no end. But they said that it would ship in a couple of days on a truck that was leaving on Saturday. Now Indianapolis is only about 6 hours from St Louis. So I another week later I get a call from the company that i bought from telling me that it was still in indiana and that it would not be delivered until a week after xmas. I came unglued at this point. I had her, and Homedirect on the line ripping them about this. Here it is, I am the customer and my expectations were set and they were failing to meet my expectations as well as not able to perform proper customer service.
If you EVER have the choice of a freight carrier. DO NOT USE HOMEDIRECT USA EVER!!!
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