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Majola Nomzamo
April 15, 2011
Stop exploiting customers pls
Homemark called in January this year to say I won but needed to pay R99 for delivery they wanted my credit card details.All of a sudden they are deducting money from my credit card.I spoke to Bernard from homemark and promise that they will refund me.Till today he hasnt done than.How much petrol do I use going to them for nothing.It is illegal to store customers credit card details.Why a company as big as this exploits customers
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Surdine
February 22, 2011
I am extremely disappointed with their level of service delivery
On Thursday, 6th May I went to homemark to buy a 2xBlanky as Mothers Day presents. I was told by the lady running the store that they were receiving their stock on Friday. I returned on Friday evening at about 8pm only to learn that they delivery had still not arrived. The lady confirmed that she did contact the head office and it was definitely on its way. She then took down my details ( by this time there was already a list of about 35 names for the same product). I retuned to the store on Saturday at 11am to learn that RT had still not delivered. Tumi confirmed that the delivery was on the way. I waited the entire day at the Glen shopping centre and still no delivery. Eventually Sunday morning I received a call from Tumi stating that they still did not receive the delivery. By this time, I had still not made my Mothers Day purchases depending on homemark.
I am extremely disappointed with their level of service delivery especially since they knew that this was intended as Mothers Day gifts.
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Krishkove
November 29, 2010
Non delivery of product
I was entered into a competition and I received an sms in August 2009 with the details of my winnings. I contacted Homemark and they said I have to pay a package and postage fee of R175.00 which was debit by Homemark from my credit card. I constantly checked with the post office and they said they did not receive the package. My last visit to the post office was in Dec 2009 where they said that they package was returned. I then contacted Homemark and spoke to Norma, she said they cannot do anything about it as the package and postage fee was refunded to me. The same afternoon I send her my credit card statements for the last 3 months as proof that there were no credits done. To date I have not yet been contact about my winnings or my reimbursement.
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Hillove
September 22, 2010
I will never purchase anything from you again
I purchsed the Comfort Pedic slippers in June this year. After two weeks they were flat on the floor. I gave them a month in the cupboard to see if they would expand but nothing happened. I contacted Verimark to complain about the poor advertisement! You never tested this product. My aunt and my co-workers son have experienced the same problem with the slippers. I phone the call centre as instructed by Gawie Piek and all they tell me is too late no return. I will never purchase anything from you again! If you cannot stand behind your products, how can you be trusted.
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Rokko
September 10, 2010
False info and unauthorized credit card billing
My wife was phoned by Homemark stating that she has won a vacuum cleaner. She explicitly asked if there where any costs involved and they said no. I was phoned by the bank to confirm whether they should process a transaction of R2986 from Homemark, I on two occasions told the bank not to authorize the transactions as I had neither ordered anything nor authorize Homemark to debit my credit card for this transaction. On 16 September 2009 Homemark debited my credit card with the amount of R2986.91 without my authorization. In my opinion this is illegal and I'm currently disputing the transaction. It's unacceptable that Homemark phones people and tell them they have won a prize and then debit their accounts for the full amount without authorization. Homemark had my card details from a transaction with them more than 2 years ago. To my knowledge it's also illegal to store customers credit card details...I'm shocked that a company like this continues to exploit customers and subject them to extreme inconvenience and a waste of time.
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Natasha Duvenhage
April 12, 2010
WRONG PRODUCT
A few weeks ago I ordered a Samurai Shark, The same day I deposited the money into there account. A week later it was delivered, but it was not what I ordered. I got a Air-o-space bed. I called them twice since then and they said they will call me back, I'm still waiting and I'ts been three weeks.
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R Coertze
October 12, 2009
sent item back
A few month ago I bought items over the phone. They called me a few times an I said there are no money in my credit card and they must cancelle the order. About three weeks ago my bank phone and said my account is overdraw fot R773+. The following day they delivered the stuff. On 29 September 2009 I send it back. It is now the 11 October2009 and I díd't receive my money. I will appreciate it if he money can be paid in my accout as soon as possible.
Thanks
R Coertze
Ref no. 887529
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Callie Calitz
August 3, 2009
Unauthorized purchase
Homemark sales consultants made an unauthorized transaction on behalf of me on my credit card.A package was delivered to me but has since not been picked up by the couriers.This package has not been accepted by me due to an authorization that has not been approved by me.The sales consultant said that they would dispatch a courier for the package.My cell:0832973097
Cell on invoice:0832775085
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Marius Muller
March 6, 2009
Poor aftersales
Bought the Milex steam iron system.The heater element fused.Homemark refuses to sell me a new element, we have to send the complete machine to some agent who in turn sends the machine to their repair department.It took the agent one week just to send an email to find out if such a part exists-phone call would have been faster.It seems like a money making racket by wanting the complete machine so they can charge for the labour.Please beware before buying any homemark machine-problems begin when something goes faulty.
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