Received a cracked marble vanity top. Called customer service rep "Christy" to report within 48 hrs (did not have access to computer those 2 days) as directed. she told me I had to submit pictures of the damage; I told her it would take a few days as I did not have a camera, etc. She said "OK" - She recieved the images about 5 days later (there was another delay as she was out sick) -
THEN told that the freight company would not recieve a claim as it was outside of 48 hrs !!! WHEN she had told me it was "OK" - I believe that asking for the pictures was a delay tactic - their policy does NOT say it is mandatory. Getting her the images delayed the process which put it outside the 48 hrs.

all they will say it that there is 'nothing they can do' the returns rep "Mike Miller' told me to email "supervisors.com" After 5 emails over two weeks with no response, I believe this is a bogus email. I just have no recourse to start this complaint campaign and file with the BBB - for starters.

Ordered a vanity Mar 3, 2010. Received a non-detailed confirmation. 10 days went by, no communication. I called them 3 times with no answer and emailed them twice for a tracking number. They were completely unresponsive. Finally in frustration on March 13th I contacted Paypal and filed a dispute. It seemed odd that there was no way to contact Home Perfect. On Mar. 17 Paypal contacted me that the dispute was closed and refunded my money. Apparently Paypal couldn't get a response from them either because Home Perfect didn't even know that my money was refunded and delivered the wrong vanity on Mar. 23. They called me on April 8 and said they wanted to pick up the vanity and make sure it wasn't damaged. Very insulting and not in the least apologetic. Were they the best deal, yes. Was it worth all this, absolutely not. Sometimes it's worth a few extra dollars for peace of mind. The whole experience was a nightmare and hopefully people will heed my warning!!!