I had tried to purchase two packages from these people. They did not waste any time to recieve their payment on the credit card. However, that was Aug.4. The lady encouraged me that I would recieve my material within 2-4 weeks. It is now Sept.14 and I still have not recieved anything from them. They said I should recieve it this week no later than Wed. Seems like this place of business is either running two months behind schedule or they are scamming all of us..

I placed an order for the 3rd grade Secular Super Curriculum Package for my daughter on 7/13/09 and it was not a cheap package. My credit card was charged by 7/20/09 for the full amount. I received the partial shipment on 8/27/09, which is 6 weeks later. The include a page in the shipment that says to allow 21 business days for a backordered subject, so I had to wait another 4 weeks to call.

I called 9/28/09 and they transferred me to the backorder dept voicemail. (NOTE - Last year, I also ordered from them and had to wait 5 to 6 weeks for a backordered subject. But last year, there was no backorder dept voicemail. Whoever answered the phone looked up your order for you.)

On 9/30/09, the backorder dept called and said she was sending it to the research dept and I would hear something within 48 hours. I asked, "Oct 2, Friday?" She said, "No, Monday, Oct 5th." NO ONE called me back!

On October 6th or 7th, I called HS and left voicemail msgs for the manager and the backorder dept. I emailed them also.

Finally, on 10/15/09, I received a phone message from HS stating my literature was shipping that day, on 10/15. I still have that message recorded on my answering machine. So, I again waited a couple of weeks. Bear in mind that it has been a full 3 months since I placed my order.

I tried calling Homeschool Stockroom the week of Nov 2nd only to discover that their toll free number had been disconnected. I repeatedly called the toll number, 585-672-5925, only to get the answering machine. I tried blocking my caller ID info with *67 only to find that they would not accept calls blocking the caller ID info.

I repeatedly called their number the week of Nov 9th, still only getting the answering machine.

I didn't know what to do at this point but I knew something needed to be done. I spoke to a Assistant District Attorney for the county they are in and he told me to call the New York Attorney General's Consumer Fraud Division at 585-327-3240. The NY AG was kind enough to mail me a complaint form which I promptly filled out and returned to them. They will mediate the complaint.

I do not know what will become of this, whether I see my money back or what they will suggest. I do know I will never order from them again and I would encourage others to order elsewhere. I've already ordered the 2 missing books because my daughter is 2 and a half months behind in Math and Grammer.

This is extremely poor business practices. I have read other complaints online that the Original Homeschool Stockroom's owner has cussed out complaining customers in emails and also called them childish. This is fraud, failure to deliver goods paid for. And the bad thing is that they are getting away with it. More people need to complain to the Attorney General's office. They only care about one thing, getting your money.

The woman at Homeschool Stockroom doesn't want my business. Please read the following.

After waiting a month for my order, UPS tried to deliver it, and I discovered that Homeschool Stockroom requires UPS to get a signature for delivery. I had ordered home school supplies from two other companies and didn't have to sign for anything. I am not home during the day, so signing was a problem. I talked to UPS but the options they gave me were not agreeable: 1) pay to send my package to a different address on a different day or 2) drive 45 minutes to their place of business to pick up the package.

Out of frustration, I e-mailed Homeschool Stockroom, told them of the problem I was having and said that they should tell customers that they will have to sign for things.

Here are the e-mails I got back:

She wrote: I am willing to bet you did not purchase the same type of materials
>> elsewhere, did you?? If so where did you purchase from?? If the other
>> company(s) had the same materials at the same or better prices why did you
>> not purchase all the materials from them? Doesn't kinda make sense,
>> anyway...
>>
>> 99% of our customers LOVE having to sign as it insures their package is
>> not left out in the rain, stolen or damaged. There is a very small
>> percentage, such as yourself that does not agree and for that we are
>> sorry, however it ensures the safety of your package. Also, our packages
>> do NOT require a signature of a person over the age of 21. Anyone can
>> sign.
>>
>> Also if you have a issue with the fees that UPS charges that you contact
>> them in regards to those issues as we have no control over the fees
>> imposed by UPS for shipping and/or address changes.
>>
>> Please let us know if you have any further questions.

I replied:

First of all--what wonderful customer service you have! NOT! Where did you
> get your training? Who is your supervisor. I would like a name and phone
> number, please. I purchased the rest of my home school curriculum from
> McGruffy Press, directly, and from Christianbooks.com. Did I say in my
> e-mail that I purchased items from them for a cheaper price then yours? No,
> I did not. Their prices were slightly higher on some things (by cents in
> some instances), and other items you simply did not carry. However, I'm
> willing to pay extra for: 1) timely delivery (within a week or two) 2)
> hassle free delivery and 3) excellent customer service that I received from
> BOTH businesses, unlike what I am getting from you. Again, name and phone
> number for a supervisor is requested.

Then I got this e-mail from her:

THAT WOULD BE MYSELF...OWNER!
>>
>> GROW UP YOU BABY, BOO HOO! PEOPLE LIKE YOU MAKE ME SICK, REALLY. WHAT A
>> SENSE OF ENTITLEMENT YOU MUST FEEL YOU HAVE..."NOT" WITH AN EMPHASIS TO
>> USE THE NEGATIVE PRONOUN IN YOUR APPARENT UNDERSTANDING AND IMPROPER USE
>> OF ENGLISH SPEECH. MIGHT I SUGGEST A GRAMMAR BOOK?
>>
>> WHRE DID YOU GET YOUR TRAINING IN BEING A CUSTOMER? WHAT MAKES YOU THINK
>> YOU ARE SO SPECIAL OR HAVE THE RIGHT TO COMPAIN ABOUT OUR PROCEDURES OR A
>> SHIPPING COMPANY'S PROCEEDURES?
>>
>> PLEASE PENNY SPENDERS LIKE YOU ARE A DIME A DOZEN...GIVE YOUR MISERABLE
>> BUSINESS BACK TO THEM, WE DONT NEED NOR WANT IT HERE!

***** She actually sent a third e-mail with foul language in it, so I'm not posting it.