Dear Sir/ Madame,

I am writing to kindly request your urgent assistance to remove the photo attached to the last comment because accidentally I chose to upload the wrong picture where my full address is showing and I cannot remove it and replace it with the correct one.

Awaiting for your prompt reply.

Thanking you for your time, consideration and assistance in advance.

Kind Regards

Callie Prinari & J. Harde

Had a policy in place with Homeserve covering plumbing, electrical and water supply. The toilet started making a gurgling sound and began draining/filling slow. Called 1:00pm, told a plumber would be with us between 2-4. At this time I informed the rep that we had only one toilet and my husband is disabled. at 4:30, a rude woman telephoned and told me another job had took longer than expected and no one was coming out until the next day. I had to have the problem sorted myself. I have since filed a complaint.

At the beginning of this year I had a complaint against Homeserve regarding their failure to respond to my boiler not working for a period of 13 days in, what was then, the coldest period in recent history.
I made a Subject Access request for them to reveal all of the 'Personal' contact I had made to them over this period. 'Conveniently', they failed to send me @ 15 to 20 of the complaints I made on their 'CONTACT US' form. They gave me the excuse that there were Technical Issues and that the site was, in effect, down for 2 weeks !!!
Having made a complaint to the Information Commissioners Office, only now, some 10 months later, have Homeserve 'Responded' and 'Mysteriously Found' my missing E mails. Quite obviously they have only been found due to the intervention of the ICO and they were, in my opinion, Witheld to 'Minimise' my orginal complaint to the FSA.
They are deceiptful and cunning in what they do so watch them. They even denied receipt of a Recorded Delivery letter UNTIL I gave them the evidence from the 'On Line Tracking' facility !!!

I have a boiler contract with Homeserve.

My Glow-worm Enerygysaver 60 boiler started playing up so I contacted Homeserve.

They sent a engineer to take a look.

He found a leak and said he will order a part.

A week later I got a call from Homeserve saying that the parts will cost too much and they offered me £200 towards a new boiler and they would cancel the contract.

The parts they said it needed were: Main heat exchanger 2000800525 £446, sec heat exchanger 2000800472 £465, burner S203154P £165, gas council number 4131994.


Its seems that if the cost of repairs is above £200 then Homeserve will not attempt to fix it but just offer you £200 for a new boiler and cancel the contract.

You are better off putting the money aside instead of paying Homeserve.

SO, BEWARE IF YOU HAVE A CONTRACT WITH HOMESERVE. THE MOST THEY WILL COVER IS £200!!

I have held 3 seperate policies with Homeserve for the couple of years. We had a blocked drain which was causing our toilet to overflow. Homeserve sent out an engineer who agreed that the drains behind the toilet must have some kind of blockage. The drains were behind a tiled wall. We are getting a new bathroom fitted and the tiles and wall were taken down. Our Bathroom fitter advised us to get the drains fully clear before we install our new suite so that there would be no repeat of the flooding. We reported the matter to Homeserve who were dismissive and said that it needed to be an emergency before they would send anyone out. I said to their representitive that if we install our new suite and tile the wall behind the toilet the same thing would happen again. He agreed that if the toilet was to overflow then they would send an engineer to fix it. This chap was actually telling us to install the toilet, wait for it to flood and then they might send someone out. I have checked Homeserve's website and it clearly states that an emergency = anything that creates a risk of or damage to your home. A blocked drain which Homeserve clearly knew about would create a risk to our property but they did not want to know. I would advise everyone to cancel their policies immediatley because this company gladly takes your money but does not want to help when their customers need it.