homeshop18/fujizone

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Category: Electronics

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United States

homeshop18/fujizone Reviews

M.K. Gogoi May 14, 2011

defective handset

Sir,
It has been a ridiculous deal with homeshop18 relating to the purchase of Fuji zone touch screen mobile phone. Let me repeat the sequence of affairs for your convenience.
1. I purchased the Fuji zone touch screen mobile in October 2010.
2. The mobile was delivered to me without the data cable/charger cable; spare stylus and battery and the mobile pouch. These items were shown in the ad. to be part of the mobile set.
3. I reported the matter to homeshop18 customer care and I received the mobile pouch and the data cable/charger cable in December 2010.
4. After charging I inserted the SIM card and found that the screen was defective. I reported the matter immediately to the customer care in January 2011.
5. The homeshop18 customer care arranged for replacement. As directed I sent the mobile set in the packet arranged by homeshop18 in February 2011.
6. I received calls from Nakamichi Techno Pvt. Ltd that I have to pay Rs. 1300/- towards the repair of the screen in late February 2011 and march 2011. I refused to pay as my deal was with homeshop18 and not Nakamichi Techno Pvt. Ltd.
7. I received the defective mobile back in early May 2011.
My repeated calls to the customer care led me nowhere. After I sent two emails I received a SMS stating that the homeshop18 team was not able to contact me. When I called back they were beating round the bush. They said that the warranty was for six months only. But I had sent the phone within the stipulated time. Then they were saying that it was not a manufacturing defect and was a critical damage. Let me tell you that the screen was defective from day one and there is no sign/mark of external damage on the screen. Hence it is a manufacturing defect only. When I tried to tell these facts the Customer Care executive disconnected the phone.
Is this the way to deal with a customer? The bonding with homeshop18 seems to be withering away with the feeling of being cheated away. Please tell me is there a way out of the present situation or it has to be sorted out in a different forum.
M.K. Gogoi