i got my nitemare vonage service about one month ago. since i got my phone almost every day i had a problem.number one when i got my vonage phone customer service they never told me i have to have two lines to use my fax machine . after 20 days of service i was unhappy with service, and tech experince to solve my problem.any way to use my fax machine the tech suggest to use a double adaptor.i bough double adaptor, but it wouldn't fit in vonage box.called back they told me to buy some wires, and double feamale coupler, which i did, but it didn't work called back another tech helper told me to buy something else.any way after one an half hour conversation over the phone they told me they are going to give me two month free service, and send a tech to my house to fix the line so i can use my fax machine. i was happy untill they told me the tech come over by next two weeks .at that point i bagged them i need to run my bussinees, and i need my fax machine asap.but the gentelman who present himself as amanager name MAC BUENO .he said that 's all i can do i asked him about his supervisor, but he said i am only one can help you so i told him cancel my service, because iam unhappy.he told me i haveto pay $109.00 for cancelation, and there is nothing else he can do.so he cancelled my service.i hope we solve this problem friendly .because i am not going to pay $109.00 for the service cancelation which i had it for only one month, and 8 days.please takecare of this matter, and let me know the resualt. thank you