My Husband's 2007 Honda Accord with 13, 000 miles failed to start one morning. We jump started the car and to no avail would it start. We then proceeded to have it towed to our dealer Honda City repair shop in Levittown, NY.
The repair shop investigated the problem and said that it was the starter and the repair guy stated he had never seen a car with so little miles have a problem with the starter, but that they would order one and it would be deliverd overnight and the next morning the starter would be replaced and that we would have our car back all under the powertrain warranty provided on all new vehicles purchased. (we also have and extended warranty we had purchased). The next day the repair shop called that afternoon and said the engine had seized when they were putting in the starter and that the pre-determined that it was our fault due to "faulty maintenance" on our part and accused up of never getting an oil change b/c we did not bring the car to Honda but to our trusted mechanic. We asked how if this would be covered and implied more than likely not and to be expecting a huge bill for the repairs. We also asked for a rental car per out Honda Care extended warranty and they refused to honor it b/c they said the damage was our fault even after we supplied proof of oil changes. To make a long story short I had to call Honda corporate and file a complaint with them and only then did I get some satisfaction from this shady dealer. In the end the came forward and said it was just a problem with the starter and repaired it under the basic warranty. They were definitely try to pull one over on us. Very poor customer service at this dealer and we were really mis-treated as loyal Honda customer at this dealer.