Ahmed Salim Elremeily
Dubai – U.A.E
10-march-2010
Honda Accord 2009
Mobile : 00971508557808
E-Mail: [email protected]

Dear Sir,
I am writing to you to complain about my Honda accord 2009 car and more than two problems I've faced with the car, the service center and the body shop, (Alrashedya branch) – Dubai – U.A.E.
I am putting this issue up on Web after 15 months of unsuccessful attempt to make Honda UAE to listen to me and to fix the problem I am facing. I bought a Honda Accord in month of November 2008 from Honda UAE. I noticed that there is a squeezing sound coming from the Tires
By the way I’ve Paid more than 27500.00 $ for this car
After less than two month using the car I start hearing a squeeze coming from the brake and when I send the car for the 5000 Km service I complain about that sound and the service advisor says that he will check that and he didn't do anything, and he had done the service only and I toke the car cause it is my only car and I don't have alternative car to use and I was suffering from the rented car so I said maybe I will bring the car back later.
After another couple of months I send the car again to the service of 10000 km and I asked to check the brake sound and I've get a promise that they will do it, when I've received the car back they told me that the brakes beads was changed through the service and the problem is solved.
After two days the problem appears again. And the sound is becoming louder.
But this time I returned the car back to them and complained about the sound and they send a technician for the check and to give a feedback and they called me after that saying that there is some parts need to be changed and they will change it on my cost??! When I asked why on my cost this is a new car and the problem is there since a purchased the car they refuses and I accept to change the parts on my cost, and they charged me for that around 200 $, and they said they replaced something inside the wheels or something like this, and the problem is solved .
After no more than two weeks again the problem appears, and squeezing sound is there, the same story happened again when I send the car to the 15000 km, 20000 and the 25000 km services, I get too many promises and no action is taken,
And now I am using the car with this annoying sound and I don’t know where I will reach
Sometimes I am afraid when I use the brake the car will not stop or I will lose control or any dangerous action may happen,
This was my first problem
My second problem happened when Unfortunately I made an accident like a month ago and I send the car for the body shop, the accident was in the right front corner of the car and I make it clear to the advisor that after the accident the steering wheel was not straight and the balance of the car is not correct, and he promise that for sure that problem will be solved when they fix the car
And I received the car and the body was fixed but the steering problem still there and the steering vibrates and shakes when I drive over 100 km/hour speed, the car is sliding and moving to the left when I release the steering wheel.
Really I don’t know why I started to hate my car and was not expecting this kind of problems with a good car like Honda and I was not expected that kind of customer service from Honda
When I renew my insurance I’ve insisted and pay more money to get the service only inside the agency. But really I feel like it was a big mistake
What I require??
I need the problems to be solved, not more than that,
I’ve contacted you and I wish that I can find a solution with you
I will be waiting for your reply

Thanks
Ahmed Salim

I was provided advice from John G, his profile is on the following link, http://www.justanswer.com/profile.aspx?PF=13120563&FID=27. There was a problem with my cruise control where sometimes it would engage and on other occasions it would not, so thus I spoke to John G as I felt he was best qualified for my question.

He answered my question and advised me to purchase two parts which I did for £150 and another £60 on labour. These parts the break light switch and the steering wheel switch were installed but to no avail as it continued to sometimes engage the cruise control and on other times it did not. I have asked for a full refund as his opinion was worthless. You can contact me on [email protected], if need be.

My 1998 Accord paint is terrible and has been this way for a few years. Other owners have complained about this but no one at Honda has given us any help or ideas. This car should be recalled for this serious paint problem.