hi to the concern manager i am purchased a honda activa veh in the month of may, aftert the purchase of the veh i iheared a sound in the back shock absore, i given the complain at the time of fist service and inthe time of second service, after the two services the problem was not solved by your people, again i went to the service place i asked ur people to change the shok obsorbe, they said they changed the parts but even after changing the parts the problem is not solved my veh no ka03hg8096, service place :city honda, no 202, 1st block, 7th main, hrbr layout, kalyan nagar, bangalore43.
i want you to salove the problem by taking back the veh or i will go for omboodsman. consumer foram.

I have booked a Honda Activa (Deluxe) at the dealers show room of the company M/s. Universal Honda, Naroda, Ahmedabadat 01 January 2010. In the Name of Vijay Rathod & the booking Amount is One Thousand Rupees. Date of delivery is after 3 Month. But till today I had not received the Vehicle & any satisfactory response from the Dealer. I had called the Dealer several times & personally visited at the Show Room. Every time I call or visit they are providing us the new date of delivery of after 10-15 days but no satisfactory feedback has been given by them. The showroom the staff use to say the vehicle has not came from the company or drivers are on strike etc. all the time the are providing us a new reason. I want to complaint about the dealer & want vehicle as soon as possible or to give me penalty for the late delivery.

Vijay Rathod
9228992268

Hey. I booked an Activa in the month of August in Rushabh honda, Nashik and I was promised that I would get the delivery of it in 4 months. but 6 months have passed by and still there is no trace of it. Whenever I call them, they find some or the other excuse.


Vaibhav Khandelwal
Nashik

To,
The Manager,
HONDA MOTORCYCLE AND SCOOTER INDIA PVT LTD,
GURGAON DST,
HARYANA.

Dear sir,
First i want to thank you for providing such a nice scooter bike to india.

But i feel sorry to say you that, IF YOUR PRODUCTION CAPACITY IS NOT ENOUGH TO SUPPLAY THE VEHICAL EVEN AFTER WAITING PERIOD OF 80 DAYS THEN, INFORM YOUR DEALER NOT TO TAKE BOOKINGS. AND DO NOT MAKE WRONG COMMITMENTS TO PUBLIC.THEY ARE NOT GIVING THE BIKE FREE SO THEY CANT PLAY WITH THE FEELINGS OF COSUMERS.THERE ARE SEVERAL COMPANIES TO PROVIDE SERVICE WITH SATISFACTION..!

I am writing from the deep of my heart that the dealers of Honda Activa are not giving the vehicles to the booked customer which they booked, and selling the allotted vehicles for two three thousand more to other customers who do not book and want the vehicle urgently.When we ask they give only commitments and now they became rude.
i think this is not fair to the booked customer who is waiting for two months for the vehicle.

Please take the matter very serious.this is INDIA sir.Here small matters became big issues if they became torchher.please take it seriously.thank you sir..!

NAME: - KAMLESH SANKLECHA * MOB.:-09028558108/09970767778
BOOK. DATE: -25/09/2009 *BOOK. NO.:-BO16777
BOOKED AT:- KAIZEN HONDA MOTORS, SOLAPUR, MH.-INDIA

Sir,
I, Suresh Chandra Sahu, S/O Sri Somanath sahu, a proud owner of HONDA ACTIVA scooter, model code- SCV100Q,
with Registration no. OR07P- XXXX(HIDDEN), engine no-JF08E8994250, chassis no- ME4JF082H78815378, have a complain as
regard to your service as per details given below. I hope you ill take due attention to redress my grievances and
oblige.
1. I bought my vehicle from “OM HONDA, TATA BENZ SQUARE, BERHAMPUR-760005, ORISSA, on
17/09/2007 and have done all servicing from the same dealer till date.
2. On 27/04/2009 my father took the vehicle to the same dealer for servicing and since then there have
been no servicing till date and till now my vehicle have not been given to any other servicing centre
except to the same authorized dealer of yours.
3. Nearly one year back I have observed that the tube given by your company was of self sealing type when I
met with a puncture of my rear wheel, which was really of great value to me and I was really grateful for
the great technology innovation by your company in my scooter.
4. Today I faced with another puncture in my scooter where to my disbelieve, I found that the whole air has
been leaked and when I removed the iron kneel from the tyre there was no self healing solution flowing.
Unable to help out myself I requested my local bike repairing shop to assist and the tyre was removed
from the vehicle and was taken for checkup, where to my horror I found that the tube was no more self
sealing type and were ordinary ones with already 3 punctures. It was also found that the front wheel had
also been replaced. I and my father who usually rides the vehicle recalled the past only to recall that the
only place where our vehicle was out of our close eyes was “The vehicle service centre of OM HONDA
during the 6th free service” and no where else.
5. I went to the Honda service centre today i.e. 16th oct 2009 to complain for the unethical conduct of

service centre staff during our free servicing and there I was made to meet with Mr Nilamadhab Satpati
(DMS operator) and Rajendra Behra (Sales Executive) to register my complain.
6. There I asked for the complain book to lodge my complain and I was given an old register with its pages
from 2 to 19 stapled (something already written there) and found only four complains registered from
September 2009 onwards only. The complain book had no name or seal of the company or service centre.
The complain book had no remarks written against any complains and the book was stapled from pages 2
to 19, which meant it was used for any other purpose and after its discard they are using to
unauthorizedly deceive customers from registering complain on authorized complain book.
7. I found they are using this tact to falsify genuine customer complains and letting them record the same
on rough registers and hence hiding genuine customer points from your eyes. I searched everywhere in
the showroom to find a complain procedure and its format or email id and found nothing on its
customer friendly walls. I talked to other staffs also and found nobody was interested in redressing my
complain, but only supporting the servicing staff saying “Such things cannot happen here”.
8. But the genuine doubt which arises here is that “The servicing staff takes care of our vehicle for more
than 4 hours in their dark servicing room where there is no access to the general customers and as I
believe there is 99% chance of my genuine parts being changed, which comes to our knowledge only
when we come across any problems involving these parts and we test our vehicle under a third party
inspector. To my disbelieve you the company “HONDA” under whose brand name they are doing all
these things have no full proof procedure for the innocent customers to lodge a formal complain with
you regarding the mischievous acts of theirs and hence a large part of their such acts must be remaining
unnoticed from you.”
9. As to date I have promised myself not to again get my scooter serviced under your service station due to
the above given reason and better depend on local scooter servicing centers as at least they will not be
able to replace my genuine parts in front of us, where I can believe my eyes better than your brand name
which do not even have a better way of receiving customer complains and suggestions.
10. As I have innocently believed your brand name, today I am forgiving myself for my mistake and would like
to question you why till date you are not interested to note what is the real complains from the
customers which can give a clear picture of the customers satisfaction level than to blindly believe on
dealers and service centers who are manipulating the customers complain to their exception level.
11. Herewith in the next pages please find the complain book photographed from my 1.3 MP camera showing
all written page details which shows how your service centers handle customer complains.

Yours sincerely,

Suresh Chandra sahu
At- kanjiama Street
Lanjipalli, Berhampur- 8
Orissa- 760008

Phone- 09769702133
09968575791