Dear Sir/Madam,

I have purchased Honda Aviator on 06-03-2009 from JSP Automotive, 5-7-73/1, Kukatpally, Opp. Metro, Hyderabad, Andhra Pradesh-500072.I have been complaining of couple of problem regarding the bike from 2nd service onwards.
The problems were rectified during the servicing and the problem used to occur again after 2-3 weeks after the servicing. In the 3rd service (07/09/2009), I have complained about the faulty battery.
At the time it was rejected saying battery is working fine and the problem was due to dust in the spark plug. I faced the same problem with the battery again and in the 4rth service (09-01-2010) it was sent to warranty to the Exide dealer. The dealer instead of replacing the battery, he has rectified and sent it back. Initially it was working fine for 1 month and again the problem occurred with the battery. The problem was rectified saying the spark plug and filter needs to be replaced on 05-02-2010.As usual it works fine for 1 month and for past 2 weeks I am facing the problem with the battery again. Now JSP service center people are insisting to replace the battery saying it is not in warranty even though I have been complaining of the faulty battery from the beginning.
More over as the owner's manual issued to me at the time of purchase, the battery installed inside is of made AMCO-7A9398996 and I wasn't issued the battery warranty.
I am surprised to see, how the battery got changed to Exide after the purchase. The JSP sales team claims that the entry was by mistake and the Exide battery itself was installed at the time of purchase.
I am disappointed with the type of service I am receiving from the JSP Auto. Below are the problems I have been repeatedly facing with the bike
1. Faulty battery from the 3rd service onwards
2. Bike pulling back been 30-40 kmph speed
I was lucky enough to escape from the major accidents in the middle of heavy traffics in busy signals due to the above problems with the bike
I got all the servicing done at JSP Automotive. I request you to take necessary action and do the needful. Below are the required details
Owner's Name: Suresh Babu.P
Mobile: 9642037520
Frame No: ME4JF21 - 2M88019318
Engine No: JF21E-0081248
Battery Make as per manual: AMCO-7A9398996 (In fact the battery installed is Exide make with same serial No.)
Dealer Code: AP010005

Thanks & Regards
Suresh Pothuru

Mob: 9642037520