Hi,
I am Anoj Francis, a very loyal customer of your brand and very much satisfied the with the Honda Vehicles (I own A Honda City, Honda Activa and a Honda Aviator).
The Reason why i am writing this letter is, I have booked a new Honda Aviator in EVM Honda Cochin (Account No# 55554) .I still dont know when I will get the delivery. I still not able to get a resposible person online and whenever I call them the person who picks the phone acts like or sounds like he is from "MOON" (no clue about the happenings).Pls do the needfull and please dont put me in blank.
My Contact No: 9645092904

From,
Sreeraj.M.S.
Madakkal puthen veedu,
Kureepuzha (P.O)
Perinadu,
Kollam, Kerala.
Mobile: 9249467892

To,
The Customer Care,
Honda Motorcycle & Scooter India (Pvt) Ltd,
India.

Sub:- Complaint against poor service of Vahini Motors, Pallimukku, Kollam-10.

Sir,

I purchased one Honda Aviator scooter(Model Code: SCV110GA) on 13/05/2010 from Vahini Motors, Pallimukku, Kollam. It started showing problems with self-start after 2 weeks so I informed them about the problem. The service person from Vahini came to my home and I was told that the battery needs to be recharged.

I gave the vehicle for first service and recharging the battery on 17/06/10. The service persons told me that they would give the scooter back after recharging the battery and first service on the same day evening. I was asked to provide my phone number so that they can inform me when the vehicle is ready. But nobody called me and I had to call them back the next day afternoon inquiring the status of the service. They replied that the vehicle is ready for delivery. I asked them why didn't they inform me when it was ready and they replied that they just forgot to call me.

After the first service and battery recharge, the self-start problem was solved but the same problem recurred after a few days. I informed them about the issue and I was told to bring the vehicle to their show room for another recharge. I gave the scooter for second recharge on 22/06/10 at 9:30 AM and they asked me to come back at 5 PM to take the vehicle back.

I reached the service centre at 6 PM traveling 20 km but they simply told me to come next day since the scooter is not ready as the battery was showing problem even after the recharge. I became angry and asked them why didn't you inform me so that I could have avoided traveling around 20 km. This time also they repeated the same answer that somebody forgot to call the customer. Being a valuable customer of Honda, I heard the same excuse two times in a row.

Again, there was no update from them so I called them today(23/06/10). They told me that I would be updated soon. After a few hours, one Mr.Sunil from the service department called me and informed that the battery needs to be replaced. He asked me to come there to collect the battery and a letter for getting the battery replaced. I told him that I can't spent my money, time and effort for getting the battery replaced as its the responsibility of the dealer. But he keeps saying that they can't provide any further assistance for replacing the battery other than giving the letter for replacement.

I got pissed off with their poor support and service. I request you to take necessary actions to get my battery replaced and advise your dealer not to behave like this to the valuable customers of Honda Motorcycle & Scooter India Pvt. Ltd.

For your reference, please see the details given below.
Model Code: SCV110GA, Model Name: Honda Aviator
Frame No: ME4JF21 3DA8052056
Engine No: JF21E 9058086
Dealer code: KL050001
Note: The Battery make and number is not even mentioned in the warranty registration card.

Sincerely,
Sreeraj.M.S