ON FEBRUARY 26, 2011, I CALLED TO FIND OUT ABOUT THE AVAILABILITY OF A 2006 DODGE DURANGO THAT WAS PRICED AT $14, 387. I WAS GIVEN AN APPOINTMENT TIME AND WAS TOLD THAT THE CAR WOULD BE AVAILABLE TO VIEW WHEN I CAME IN. I EVEN RECEIVED AN EMAIL CONFIRMATION WITH THE TIME( 2 1/2 HOURS FROM THE TIME I SPOKE WITH REP) 230PM, VEHICLE DESCRIPTION, AND THE REPS NAME JOANNA THAT I WAS SUPPOSE TO SEE. WHEN MY FAMILY AND I GOT TO THE DEALERSHIP(HUSBAND AND 3 KIDS UNDER 5) TO OUR SURPRISE JOANNA WAS NOT A SALES REP SHE WAS JUST AN APPOINTMENT SETTER. WE WERE THEN ASSIGNED A SALES REP NAMED NICHOLAS. HE THEN INFORMED US THAT THE VEHICLE WE CAME TO SEE WAS NO LONGER AVAILABLE AND THAT IT WAS JUST SOLD A LITTLE OVER AN HOUR BEFORE WE GOT THERE. YOU CAN IMAGINE MY OUT RAGE SINCE I SCHEDULED MY APPOINTMENT AT NOON!! ANGRY WE WASTED A TRIP WE STARTED TO LEAVE SALES REP TOLD US THEY HAD OTHER CARS THAT WERE THE SAME PRICE. THEY TRIED TO TELL US ABOUT DIFFERENT CARS BUT NONE MET OUT CRITERIA THAT WAS SET BY OUR PRE-APPROVED LOAN OF BEING UNDER 75K MILES. THEY THEN FOUND A 2008 CHRYSLER PACIFICA TOURING EDITION THAT HAD 75, 373 MILES ON IT AND CLAIMED THAT THEY COULD NEGOTIATE WITH BANK(USAA) TO ALLOW THE EXTRA 300 PLUS MILES. THE CAR WAS VERY NICE, MY HUSBAND TEST DROVE IT AND OF COURSE FELL IN LOVE WITH CAR. WHILE HE TEST DROVE CAR I CALLED USAA TO ASK ABOUT THE MILEAGE ISSUE. WHO TOLD ME THAT THERE WAS NO POSSIBLE WAY TO INPUT THE VEHICLE WITH THE EXTRA MILEAGE BECAUSE THE COMPUTER SYSTEM DIDN'T ALLOW IT AND THAT THE DEALERSHIP WAS WELCOME TO CALL BUT THEY WERE GOING TO RECEIVE SAME ANSWER! WELL AFTER HEARING THAT OF COURSE, I WAS READY TO LEAVE TO GO LOOK AT OTHER CARS! BUT OF COURSE THEY SAID TO GIVE THEM A CHANCE TO CONTACT BANK THEMSELVES, AFTER OBVIOUSLY GETTING THE SAME ANSWER I RECEIVED THEY THEN WANTED ME TO APPLY FOR A LOAN WITH THEM, MY HUSBAND WAS SO EXCITED ABOUT CAR I GAVE IN THINKING MAYBE THEY COULD GIVE US A GOOD DEAL AND GET THE CAR HE WANTED. WRONG!! THEY KEPT ON PRESENTING ME WITH ALL THESE NUMBERS AND BS THAT I WASN'T GOING FOR BECAUSE IT WAS WAY OVER WHAT I WAS WILLING TO PAY, PLUS I COULDN'T UNDERSTAND HOW THE SAME PRICED CAR WAS COMING UP WITH SUCH DIFFERENT RESULTS IN THE AMOUNT TO BE FINANCED. NOW ITS 5PM AND STILL THEY CAN'T WORK OUT THE NUMBERS TO GIVE ME WHAT I HAD WITH MY BANK. I'M READY TO LEAVE BECAUSE MY FAMILY AND I WERE NOW HUNGRY AND FRUSTRATED!! STILL THEY INSIST THEY CAN MAKE IT HAPPEN. 630PM COMES AND I SAY I HAVE HAD ENOUGH AND AM READY TO LEAVE THEY SAY THAT THEY WANT ME TO TRADE IN OUR PAID OFF VEHICLE TO GET THE NEW CAR, I SAY NO WAY BECAUSE WE NEED TWO CARS! THEY CAN'T MAKE IT HAPPEN!! INFURIATED WE LEAVE AT 7PM WITH NO CAR AND A WASTED DAY OF CAR LOOKING AFTER BEING THERE FOR ALMOST 5 HOURS!!! COME TO FIND OUT THEY WERE TRYING TO MAKE AS MUCH MONEY AS THEY COULD OVER THE PRE-APPROVED LOAN THAT I HAD, THEN TO MAKE MATTERS WORSE AFTER WE GOT HOME WE LOOKED UP THE PACIFICA AND IT WAS PRICED ALMOST $2K MORE THAN THE DURANGO!!! THEY WERE TRYING TO GET ME TO BUY A CAR THAT WAS MORE THAN I WANTED TO PAY FOR BUY LYING TO ME AND THEN WHEN I WOULDN'T ACCEPT ANY OF OF THEIR TERMS KEPT US THERE WAITING FOR HOURS THINKING THAT I WOULD GIVE IN!!! THIS DEALERSHIP IS LOW DOWN AND ARE JUST A BUNCH OF CON ARTISTS. WE EVEN BELIEVE THAT THE DURANGO WASN'T EVEN REALLY FOR SALE THAT IT IS JUST A WAY TO GET PEOPLE TO COME INTO THEIR DEALERSHIP TO TRY TO SELL THEM SOMETHING ELSE. THE OLD BAIT AND SWITCH CON!!! ********THANKS FOR NOTHING HONDA CARS OF KATY!********

I took my 2008 Honda Accord in for an oil change under their service plan. When I picked my car up, they told me that there was something wrong with my rear brakes and that there was a lawsuit and I could get a reimbursement for the replacement. They quoted me a cost of $150 for the repair. I told them I would look up the details of the lawsuit at home before I brought it in to be fixed. I went home, looked up the lawsuit and saw that it was a valid issue. I then took it in the same day to get it taken care of.

When I went to pick up the car, the invoice said $238. I told them that the manager had quoted me a price of $150. After much discussion and denial, they finally called the manager who had quoted me the price to ask him. He confirmed the price, and they charged me $150.

What's more is that as I was walking out, I noticed the keys seemed a little lighter and I realized that they had only given me my car key back. The rest of my keychain which included my house key was missing. I searched my car, couldn't find it, and walked back in to ask the girl at the counter about where the rest of my keys were. They "looked" for it and told me they couldn't find it. At that point I knew that someone had stolen the rest of my key chain.

Needless to say after two terrible experiences with them in one day, I will not be going back. Bottom line: don't come here. They lie, they cheat, and they steal.

I purchased an Accord from this dealership in June. I was told that Honda had coordinated with XM radio and that there would be 3 months of free XM service as a promotion with purchase. A month and a half after I bought the car, the XM shut off. I called the dealership but they could not explain why. At the beginning of October my wife looked into purchasing a subscription package for the car's unique radio ID. In the course of doing this she uncovered that another individual was registered with this radio ID for the 90 day free trial and could see her information online (name, address, phone, etc.). My wife spoke with XM about this on the phone and learned this other person had the 3 months trial activated for that unique ID sometime in May, 6 weeks or so before we bought the car. We've been trying to work with the dealer to determine what happened. Had someone else bought it and returned it? I have previously been the victim of identity theft and this left me feeling uneasy. After several separate communications the dealership verbally assured me over the phone that they had documentation showing that the car and the radio ID had not previously belonged to someone else. They also promised to provide me that documentation but have yet to deliver on that promise. Phone calls and emails yield further promises from them that they will send me by the "end of the day" the requested proof that my car was not previously sold and returned. They've made this promise to me several times now but have not done so. I have not heard from them in over a week and they refuse to respond to any further emails. What I view as their purposeful failure to provide me with the promised proof that the car was indeed "new" leaves me now not only concerned that I may have been defrauded by this dealer by them selling me a used car as "new", but I am still at risk for my personal information being publicly exposed.