This is the e-mail i sent to al futtaim corporate
It says it all

Dear Reader,

This is Mohamed Rami from Cairo Egypt

I can’t describe how happy I finally found an e-mail address that I can use to write to "Al Futtaim" group
yet not sure this address is the right one for my case or not,
not even sure if I'd get the right treatment as a response to my case or would I just get the same “irrespective" treatment I've been having for a 3 years now,

Now just because I have only 2 months on the warranty you promised on My Honda Civic

Let me any way state my case and you have the right to take it in the manner that reflects your company strategy

It started on July 2008 when I decided for the 1st time in my life to go for a Honda Car, or if I may say a "Honda Moving Machine"
I've been told that Honda is a reliable and durable brand that I can trust,
So I decided to go and get myself a good looking vehicle of yours
and I was more than happy with the great design and the lovely engine,
Yet could not believe myself when I received a call from your HQ in Dubai checking on me and asking if there's anything I see unsatisfying,

And again after the first service that showed me huge of respect your company pays to its customers

yet the misery starts on the 12, 000KM
I faced a very Dangerous Behavior on the car on the high way when I pushed the Breaks Pedal and I suddenly found the car shaking on a speed of 150 KM/H
I thanked god I'm alive and went to the service center and reported the issue that they responded very fast that the problem is in the "Breaks Pads"
I again was happy when they changed it and I went home happy that I was right to choose "Honda"

Then starts the series of troubles,
I started feeling that the Suspension of the car is not like any car I've ever used, It's too tough and you feel it's going split apart

I reported this issue as well and all they could say that the suspension needed to be checked but it's now fine,

and here's the two cases that never came to an end,

I've been driving this car that obviously "Has Not Passed The Quality Checks" going to perform the service on its time reporting the cases as a respectful customer, accepting the service centers "NON SENSE" clarifications they are using to trick me not to know that I've been given an unsafe, untrusted, unchecked and horrible moving machine of their brand

Al they cared about is to get me out of the service center and ask me to check and get back to them,

Do you accept this “Checking a serious problem in the breaks on the high way with my family"

what kind of company Misuse it's customer's life as a test just because he "TRUSTED" in them

and just to cut it short I've been Risking My Life and having an comfy drives with your car for three years just being a Non Trouble Maker Customer,
But since I've been treated with Ignorance

here's what have been done to my car:

Breaks:
1. Change of pedal pads for three years on the warranty (trying to hide a bigger problem existed)only one time I paid for the pads because I saw I used it for so long that I should pay it
2. Alignment of the "Break Disks" (That failed to fix the case )
3. by accident I knew that on the 12, 000KM he "Break Disks" has been changed without informing me(and obviously it didn't fix the case)

Suspension:
1. playing with the screw drivers every service and convincing me it has been done for three years,
2. Changing the Engine Brackets(and the engineer made me feel as if it was a favor then I knew that all the customer has changed it)
3. Changed the steering Box assembly

Note: all those changes has been done because I've made a complain to the customer service,

All This, and I didn't have a car except for 12, 000 KM and they can’t admit the problem and stand for it

I paid almost 150, 000 EGP for 12, 000 KM

last week I went to the service center to report the case with anger that I've been driving your car for THREE YEARS and you have been ignoring the fact that this care is done by mistake, putting my life in Danger and giving me Three Years of uncomfortably drives just because you can’t admit My car "Should Have Been replaced From The Very Beginning"

and the answer was..."Sir we found that the break disks need alignment"
WHAT??????????

After three years of being polite I get this???Three years is not enough for them to understand????

let me end this by saying that I work for a huge automotive company, and I know my rights, and I know the law and the mouth word marketing
and I have the after sales team in my company following up with me until I get my rights, even if we had to take it to the government or the public media,

I through my car in the service center last week, and told them I don't want it,
They called after a while to convince me to do the Alignment AGAIN,

When I refused they told me that they will send a report to "JAPAN" and get back to me and asked me if i want to take the car till we get the answer
I refused as this is not a car, and three years is more enough risk of the lives of Me, My Wife and My daughter

I have three cars under my house, but you OWE ME A CAR I BOUGHT THREE YEARS AGO

For Reference My car is in katameya Service Center in Cairo Egypt,
Plates number: *** د م س
Customer Name: Mohamed Rami Mohamed Rafik

Waiting for your feedback and reimbursement

Forget the scattered good reviews. I usually do not form opinions reading reviews, but this time I agree with all of the bad reviews. I was told that I would be getting a courtesy shuttle. But on reaching there the technician said there was none on Saturday. He rudely said - "Did I tell you there was a shuttle on Saturday". I then spoke to the manager. I told him I had a confirmation email from his office. He said he could somehow arrange for drop off.. but no pickup. Phew.. All of the staff are totally disoriented and have their own domains, except for the telephone operator. I will never ever go this dealership !!! I was totally respectful to all employees, and there was absolutely no attempt to help me out. Disgusting PR

I took my Civic in for some maintenance. The man apparently could not fully diagnose the problem with the car. I knew I had something wrong with emissions because the warning light was on. He called and told me for 600 bucks he'd change out some parts, but couldn't be sure that would fix the problem. So I'm stuck, if I have him fix the parts, and something else is wrong, no telling how much more money that is going to cost. The car is 6 years old, had regular maintenance performed (not by Honda) but it was performed. Car had 72000 miles on it, not that bad. I don't understand how a dealership can run a business on "maybe this will fix it, or maybe not" kinda leaves you between a rock and a hard place. I will tell ya this, this is my 4th Honda car. When this gets resolved, I will buy NO MORE Hondas, nor will the family. I'm sure this will be good for their business especially these days.

Thanks for listening
Bud Gustavsen