I bought my Honda CRV car last June 2009 from Mississauga Honda dealership that is located in Mississauga, Ontario, Canada. (2380 Motor way Blvd, Mississauga, ON, L5L 1X3)

When I bought my car I have been granted 3 years/60.000 Miles Free of Charge changing oil as part of my buying package.
when I asked whether this benefit must be written in the contract or not, the deal ship sale man said NO, you will be granted that directly whenever it is due and when you will come to the service center in due time.

I believed that and afterwards I discovered with lot of surprise that it was a trap just to have the deal done and to push me for buying the car...this was really frustrating and disappointing.

I called Honda Mississauga several times to resolve that with no success, at the end they told me that the sale man resigned so there is no way they can validate what I'm saying!, as if I'm inventing a story to get some dollars behind the dealership!!

The sale man had moved to another dealership location, I called him and refreshed his memory, he remembered everything saying that this discount was given by his manager at that time and accordingly he called the dealership to resolve the problem and confirm my recital!

Spite that, Mississauga Honda insisted to not respect its commitment saying if nothing is written, then there is no proof and accordingly they will not grant that free of charge oil changing...too poor behavior and attitude.

yesterday I had another trial where I escalated my complain to the manager level (unfortunately, I did that), I found not only lack of respect and courtesy but also lack of honesty/integrity.., wouldn't expect to have such level of communication in one of Honda dealership.

I wonder if Honda Japan is aware of such level of service in one of its dealerships in Canada or not? quite sure that Honda Japan is unaware of that and will take certain remedies when my voice arrives.

My Name is Maged Naguib
My e-mail address is [email protected]