We had a loan for our Acura with them that was paid off last week. We had 4 years of never being late on a payment then I was sick for a few months and got behind. When I called they acted very understanding and in November and December 2009 I made two payments each month which brought us current for the 2 payments we were behind. I stayed in touch and everytime the people seemed like it was no problem. When I went to make the final payment I discovered they had added almost $400 of late charges that I needed to pay to get the title. I called thinking it was a mistake but the only mistake was dealing with these people. I paid the extra $400 but as I told customer service they won this battle but lost the war because I will never buy a Honda product again. The other issue I have with them is you can only call customer service between 9-5 Monday- Friday but when you're behind they call up until 9pm and weekends so I know they are there.

I had the unfortunate experience of having my mother's car towed because it was two months behind in payment. After diligently calling to see what can be done, they told me, obviously, that a POA was needed so one was sent. Then they told me that the POA was invalid because of the date. After arguing that they should check with the Clerk's Office of its validity, they then required that my mother send in her license. Even after all this was done, Team Leader Tim and his goons, Debbie and Marcy, refused to help. They now do not even pick up my calls and cuts me off if I ask how I proceed. I even got a translator for my mother so they could speak to her and even that didn't help...

How am I supposed to get the car back? And I also didn't know that Honda Finance was supposed to collect on behalf of NYC Finance (for parking tickets.) They're actually demanding that I pay $1195 in tickets which are ALL pending.

I really do not know how I'm supposed to get this car back when NO ONE will help. Is there anyone else out there?

I suspected the deal was shady when the finance manager, Carlos, refused to let me see the numbers on paper. He fiddle *** around with paperwork trying to distract me. When I did see the contract I saw the price of the vehicle had actually increased AFTER my down payment and friends/family discount had been applied. I'm not sure how a $19, 900 SUV after a 2K down payment ends up being $20, 500 BEFORE the finance charges!! Then he tried to sell me GAP insurance, stating the finance co. requires it, which I refused. I was told I had to have the 100K mile warranty as well or the finance co. would turn us down. I was also told it costs Suntrup 2 grand to "sell" this loan to us and they can't come down on the price of the SUV or they would lose money. So that "fee" is passed on to us, the customer.

A few days later the finance co. calls me to verify our address and income info. I asked the rep about this so called 2 grand fee they supposedly charged Suntrup to sell us this loan. She said the finance manager was NOT supposed to tell us that and they could no longer finance our loan. I also asked if they required us to purchase the 100K extended warranty and she said absolutely not. She said she was going to call the finance manager immediately to terminate our contract.

When talked to the salesman and finance manager that day they said for me to bring the SUV back immediately. I said that’s fine and asked about the 2 grand we put down on it. They said they'd send it to me in the mail. Umm... I'm supposed to trust these liars to get mymoney back to me after the lies I was just told? GREAT. My husband then called the finance manager later that day and told them they will get their car back when we get our money back. The car is in the garage safe and when they get our 2 grand check ready for us we'd be more than happy to give the car back. The finance manager told my husband he was calling the police on us and hung up on my husband! Now THATS customer service.

Then following day I drove the car to the dealership and returned it. I asked the salesman for our check and he said they don't cut checks there and I'd get it in the mail in a week. I said that's not good enough because I need ourmoney back so we can find another vehicle. He refused to budge so I asked for the accounting dept. He said they didn’t have one. He referred me to BJ in the finance dept. I started to ask BJ if there was any way he could do me a huge favor and work on getting the check to me that day and before I could even open my mouth he began to tell me in a very loud, ignorant matter "You heard what the salesman said, we don't deal with checks here. I'll call the office later and request it." I said I really need my check and I can't wait a week. He replied in an even nastier tone "Look, you are getting your check next week and that’s it" At that point I interrupted him by asking him who in the F he was talking to like that. He stated loudly "You are lucky you have a relative working here or your butt woulda been outta here a long time ago!" I was shocked and asked to speak to his supervisor immediately. He said his supervisor wasCarlos who is the one who gave us this bogus deal to start with!!! I asked to speak with Carlos's manager. He brought out Jeremy to speak to me. Jeremy was way more concerned with his new cell phone than to speaking to me. I told him I really needed my down payment that day. He said "ok no prob I'll see what I can do." I said I appreciate it because I really need to work on getting another car fast. To this Jeremy replied "Well you had a car" Meaning the car they tried to screw me over with. I said yes but I was lied to and the finance co. refused the loan. At that point Carlos and Jeremy BOTH became very agitated and said "we don’t lie to our customers" and turned and walked away from me. I said hey, we are still talking here.Carlos told me to leave immediately or they were calling the police on me. So at that point I was sure to be extra loud when I MF'ed them on my way out the door.

I was kicked out of the dealership that I have bought 2 cars from in the past, had all my maintenance done and referred many friends to. That’scustomer service at Suntrup.

To date I have NOT received my check yet. I'm giving it another week then filing a complaint with the prosecuting attorney's office.

Save yourself the headache and money and go some where else. You can't even get a good deal here when you have family working for this place.

Honda Financial Services are the worst. There are some people in the department that do their jobs well, but most of the people in the department are rude and lie! I asked to speak to the department manager and someone got on the phone and claimed to be the department manager. I found out the following day the person claiming the manager wasn't. American Honda Financial services do not care about their customers. I am sorry I ever leased an Acura. I can't find a phone number for customer service only the run around. Hopefully they read this website.

For several months, I was consistently late on my payments. I spoke with a rep at Honda Finance who told me as long as I made payment before 49 days past due, I would be okay. My payments are due on the 21st of each month. I make payments same time each month, usually 45 days past due. I made July 21 payment on 9/04/08.

Payment was drafted. My Honda Accord was repossessed (early AM hours) on 9/10/08, when my August 21 payment was 18 days past due. I called rep and was told payment was not "accepted" due to account status. Would not accept August and September payments, wanted full balance $10, 179 by 9/25/08. Should I file bankruptcy? Have invested $15000 in the care with payments.