We are at the end of the lease of our 2006 Honda Odyssey, so I dug out our paperwork to find out some specifics on the terms.

Running the numbers and talking to the dealer, I found out we were charged a 40% interest rate, Honda calls it a Rental Charge. This amounted to being overcharged over $5000 compared to an auto loan from Citi-Financial I had received a year earlier at a 10% rate, also on a new Honda.

I wrote Honda a complaint letter and then talked to 2 representatives and they didn't want to do anything to make our deal "right." This was my 3rd new Honda either leased or purchased, and I told them it was my last. They didn't seem to care.

I realize that a contract is a contract, but I would think that the financial arm of Honda would treat their customers better and would have the integrity not to charge their customers a 40% interest rate.

I leased a Honda Accord from 2005 to 2008. I returned the vehicle in 2008 and Honda Financial Services continues to send me bills for excise taxes! So I have been paying excise taxes on 2 vehicles from 2008 to present! I have called Honda and they are not helpful in any way, shape, or form. They are rude and keep trying to justify why I am still paying taxes on a vehicle I have not had in my possession since May of 2008 - 2 years ago. I WILL NEVER LEASE OR BUY ANY HONDA PRODUCT EVER AGAIN!!!

We purchased a Honda Fit Sport early this summer from Honda Mission Valley in San Diego. We love the car and the Dealership was a pleasure to deal with. We have excellent credit (in the 800's) and are never late on payments and Honda Finance Department knows that but still treats us like criminals. For an unknown reason their bank keeps kicking back our online payments and they won't talk to us to help us figure out why. We didn't see it at first and became delinquent 25 days so our calls are automatically transferred to the Delinquent Department and both my husband and I have never been treated with surprising rudeness. They are impossible to deal with, won't listen and treat us like we are lying. I am sure in these times they have to deal with a lot of that but it would be easy for them to very quickly see this is not the case. We've been to our bank and also redone the page a few times to assure everything is the same as the number and address Honda Financial Services gave us and they are. In a two minute call they should be able to identify the issue. Their bank gives us no reason for the kick back which happens every month and we end up resorting to paying by phone. This last time we mailed a double payment by mail and it's been a week and still isn't showing it's paid, so we are back with the Delinquent Department again. Yesterday they refused to talk to me until I paid by phone and they wanted me to cancel the double check payment I sent them a week ago! They wouldn't even check with their own processing department to see if they had the payment... wouldn't listen to me and the treatment was like a mean school teacher shaking her finger at a child. At the time I was in the office of our Dealerships Finance Director. I watched him make at least 20 calls to try and straighten it out and he couldn't get anyone on the line to help him either and he witnessed the poor treatment they gave me. It doesn't appear he is willing or has the power to fix it but we will see. We are both competent capable people, in fact my husband is an effective Mitigation and Mediation Manager and he couldn't get anywhere either. It is going into the sixth month of trying to resolve what should be a minor issue and we are so frustrated we are going to go to our credit union and pay it off early so we don't have to deal with Honda Financial Services because we don't know what else we can do. We are really trying and they are impossible.

Honda financial makes it a pain to make principal payment. Their website does not allow for making principal payments, not does the website diplay anywhere the address where to mail principal payments. One has to be on the phone each and every time to have the payment reapplied to principle. Even when I sent the payment to the separate address they provide on teh phone for principal payment, my payment ( with the memo :PRINCIPAL ONLY) STILL got applied to both interest and principla. I am not sure WHY they think anyone would make additional payments if it does not reduce the interest. At any rate one has to spend 30 minutes on the phone each time when making a principal payment to get it applied (reapplied) correctly. It is a joke.

I got a new car from Honda 2005 I have been making payments I lost my job and made some payments late call them to find out how much I owed and they send me the letter stating what I owed even though I knew that the amount was more then what I owed I sent them the payment. They then sent me another bill stating that I was behind and that they wanted the car not the payments and that if I did not take the car to a dealership that they would put my son in jail for seven years for auto theft . While I was making payments they were calling my son and totally abusing him verbally, they belittled him in any way they could to see if they could push the right button to get me to return the car back. Unlike you I really did not use the car I left it in the garage because I knew that they just wanted to get the car. I then also filed a complaint with the consumer protection agency and asked them if they could put my son in jail. They told me it was a scare tactic and to continue to pay them so they had no reason to take the car. They have been sending some of my checks back and as it stands I am going to court 6/10/08 because they want to repo the car. They state that I am 442.95 behind and they have sent me checks totalling about 3, 500.00 so far in cks that I have not cashed yet. They are charging me for their stupid private detective and esq. fees according to them. What you all should do is file complaints with the consumer protection agency, and the better business b nothing else will work with this company. They are trying to treat their car loans like mortgages. They have lost their minds. What could the incentive be? I don't get it.