I have sent my car to Honda service center for 5 times with reporting the same problem (RPM drop, car vibrants & etc). Unfortunately, it never get resolved after advising me to change or service some part of the car. $$ been paid yet my car problem still NOT RESOLVED. In fact, it getting WORSE! The front desk person can't even explained the logic what's my car problem. Just trying out luck to see if it's get better after service by their technical ppl. Do they realized the hassle of time spent to travel all way for a non-productive of service given? Not even to mention the $$ they charge. How should I go about this? I've get advised for 3rd party workshop however they advise me to get Honda to check as it equiped with the machine for checking this problem. Well, then what's the technical ppl doing in Honda? Are they well trained or experienced? It's a very BIG QUESTION MARKS!!

Misconduct of Honda Service Center @ Jln Ipoh KL / Honda Panel Workshop Tiong Nam "LEAVING TISSUE PAPER INSIDE THE FUEL PUMP CASING CAUSING BLOCKAGE OF FUEL DELIVERY FROM FUEL TANK THUS CAUSING CAR ENGINE TO STALLED ANYTIME DURING DRIVING"

I bought a Honda City Vtec in 2007. My car has been sent for services under warranty in Angkasa Motor Sdn. Bhd. located at Jalan Ipoh K.L. since Jan 2008. In 2 Aug. 2009 I met a car accident and upon calling Honda service hotline they arranged my car to be towed and repaired at their panel workshop Tiong Nam Motor (M) Sdn. Bhd. located at Segambut K.L.

My car was returned to me from Tiong Nam in mid Oct'09. Few days after the car was returned, I have complaint to the workshop that the car will "pull / choke" sometimes when I drive. The workshop has checked my car a few times when I brought back to them about the problem But everytime they inspect they cannot find what went wrong with my car and they just told me to continue driving maybe the car need more driving to make it smooth. The problem was initially not so serious/significant and only happened occationally so I did not pursue further. However, the problem became very serious on 23/4/10(Fri) when I drove on the highway from KL to Johor. The car choked and auto stopped many times. Some times the engine died off but still can start again some times the car just auto stopped but the engine didn't go off. I called the Tiong Nam workshop immediately when the incident happened but they told me that they can't do anything until they see the car and inspect it again. Initial suspect the car overheated causing the car auto stop. The next day the car was back to normal again when I drove in town so I decided to drive back to KL to Tiong Nam again on 25/4 (Sun) for them to check the car. The car again auto stopped many times and took me 2x longer hours to reach KL WITHOUT AIRCON due to the suspect of overheated car. On Monday 26/4/10 I brought the car to Tiong Nam and they have confirmed that the fuse / chip which connected to the cooling fan has broken / cracked (obviously was broken during 2009 Aug accident) and needed to be changed. They changed the fuse/chip immediately and did some computer analysis and confirmed to me again that my car will not give me any more similar problem. However, the same problem happened again on 5/6/10 (Sat) & 6/6/10 (Sun) when I travelled on the highway (1st time I drove on the highway after the repair done on 26/4). On 6/6/10 after the car auto stopped a few time it totally died off at the highway and couldn't start anymore. I called the Tiong Nam workshop and this time also the insurance agent whom I bought my MSIG insurance policy from. MSIG has arranged together with Tiong Nam to tow my car from the highway (just passed Melaka Toll) back to KL Tiong Nam workshop.

Tiong Nam was again not able to find out the problem until Thursday (10/6) evening they called me and informed me that finally they found out the problem which was due to "Tissue paper used to clean the car was left in the petrol tank". They claimed that they never repaired that part of the car before with the proof of their repair list approved by adjuster and they claimed that was mistake of the Honda service centre when they service / change the Fuel Strainer in 28/2/2009. However, The Angkasa Motor at Jalan Ipoh where I always sent for car service (Mr. Tan HL the manager) denied it was their mistake and request for proof / evidence to show their mistakes. Both parties denied they caused the mistake and nobody wanted to pay for the costs incurred for towing and repair.

My car was left unrepaired and not able to released to me until this morning!! (total 23 days I lost my car). During this period, I have to call up many parties (insurance agent, insurance company, Tiong Nam, Angkasa Motor, Honda, my Honda car dealer...etc) to request them to settle the case ASAP but all the responses I got were "Miss...please contact who and who on your case as this is not my problem..."

Complaints have made to the insurance company MSIG as well as Honda HQ via the only number that I can get 1-800-88-2020. 3rd Party adjuster sent by MSIG has confirmed the cause of the car broke down as above mentioned with photos attached. The report was sent to Honda HQ to handle the case between the dispute between the Service Center and the Workshop of Honda.

Honda HQ Customer Service dept was really - SUCK!!! Despite they did not provide prompt feedback on their "Investigation" as what they have promised to do so, please read below the message they told to me on the phone when I have to call them yesterday again to follow up the status after they have been kept quite for a week :

... "Miss.., Angkasa Motor has just repaired your car, but you have to look for the insurance company to pay for the towing fee and settle other costs incurred. On behalf of Angkasa Motor and Honda HQ we will not compensate you any thing on your lost of transport during this period nor your suffers of Near accident car broke down on the highway as there's no proof that the tissue mistake was done by Angkasa Motor. And we will not respond on behalf of Tiong Nam (even though they are our appointed Honda workshop and we sent your car to their workshop for repair in 2009). You have to do all the settlement by yourself!...If you like to complain this in the press feel free to do so we cannot do anything more about this case..." the customer service advisor's name is Izzudin!! What a lousy and unprofessional attitue that I will never expect him to be qualified in a customer service position but Honda employed such a person to handle customer complaints!!

I have requested to speak to the Honda HQ Management but he refused to provide any names to me until I have to insist many times then he finally provided one name "Mr. Jahabarnisa - the head of customer communication centre" BUT at the same time he told me that Mr. Jahabarnisa is currently outstation and not contactable. I told him he really was pissing me off and I was really out of patient with this guy finally very reluctantly after he kept me holding for 5-10min. he gave me a lady's named Izatul who is the assistant to Mr. Jahabarnisa. I requested him to transfer the line immediately but this was what he said : "oh, Izatul is on the phone so I am not able to transfer the line to her now!"...My anger just gone up to the top!!! Then I told him, ask Izatul to return my call by today (28/6) after she put up the phone!! I have confirmed with him my mobile number before I hang up.
But...until now (6pm 29/6) I still received no call from Izatul!!!

This morning I have to go to the Tiong Nam workshop to get my car out of this workshop after I was told yesterday by the insurance company that this workshop will stop operation / close shop very soon. It was confirmed that all the mechanics will stop work tomorrow (I was very lucky I went today). Since Tiong Nam will not release my car without the towing fee being fully paid, I have to settle the towing fee myself first in order to get my car out of the workshop. Honda still refuse to settle the full amount of the tow charges (RM600 tow from Melaka to KL Tiong Nam)

I am putting up this complaint to seek help from people who know the best and fastest way to get Honda to compensate all my losses. They have to be responsible for the misconduct of their panels either the service center or the workshop. It's either one of these as nobody else has service / repair my car other then these two during the mentioned period.

Appreciate those who can help to comment and provide useful advise accordingly. Thanks!

Victim of the Misconduct of Honda