Henry Coffeen is a Fraud. GOogle his name before buying a car. Honda of Burleson is a Scammer. Ran by Con Henry COffeen.
On December 12, 2010 my rear window in my 2006 Honda Accord exploded. I was sitting in my car waiting to pick up my daughter from a church event when there was a terribly load boom, and before my eyes the rear window just fell apart. I thought I was hit by another care, or worse, had been shot at. Glass was all over my car. I was very lucky that my daughter was not in the back seat at the time, and that we were not on the highway, driving at highway speeds.
http://www.coffeenmanagement.com/home.aspx


Christopher of Brecksville, OH Dec. 15, 2010


Here is the letter I sent to Honda:

November 16, 2010

American Honda Motor Co., Inc.
Honda Automobile Customer Service
**** ******** Boulevard
Mail Stop: 500 - 2N - 7D
Torrance, CA 90501-2746

Customer Service,

My wife and I are the owner of a 2009 Honda CRV purchased at the Honda House in St. Cloud, Minnesota about 1 year ago. Incidently, this is the 2nd CRV I have purchased, we still have a 1997 model as well.

Today I had to shell out $435.50 for new tires and an alignment for the 2009 CRV which has 20, 061 miles on it. When I contacted the dealer I was told to contact Goodyear regarding the tire warranty. My wife and I did this and the result was they replaced the tires at a cost of $435.50 (which included the alignment).

The car has never had an incident to explain the alignment problem so I assume it was delivered that way. It did have approx. 300 miles on it upon delivery.

The tires on the car were Goodyear Integrity and at the time we purchased it we were told they were an upgrade. (thanks a lot??)

I find it totally unacceptable to have to deal with this when the car only has 20, 000 miles. It was not only the cost but our time to contact and work with Goodyear.

Previously we were one of Honda's best advocates recommending the CRV whenever asked about it (the 1997 model). Can't say we still have that enthusiasm.

The serial number of the car is ***************.

At this point the only thing that will satisfy us is a check for half of the cost of the new tires and a recognition that this isnt a normal expectation for a Honda car. We think that is a fair compensation for our time and inconvenience. We won't know if the premature wear problem is fixed until we are 20, 000 miles down the road, will we?

My wife and I are in our mid-sixties and we are both conservative drivers with literally no driving violation record, so if you are thinking we abused the tires don't go there!! I might also add that we have had 6-7 new cars over the years and this is the only time I have contacted customer service other than the local dealer. The point is that I am NOT a chronic complainer!

Sincerely

Durwood and Renee **********
*** **** ** NE