My first intention was to put in a request into Ellington Field
to have your company put off-limits for service members in the Houston
and surrounding areas. But, I have decided to give your employee an
opportunity to apologize for his lack of professionalism first. I should
get no less than a formal apology from your employee. This is the worst,
I have ever been disrespected in my life. I do not know what kind of
customers Mr. Frank Kelske has dealt with in the past. But, I am not any
customer that is going to tolerate such immaturity issues and such foul
language toward customers when a sale goes wrong. If, he can do it to
me. He is capable of doing this to any customer that comes into your
business. He is lucky, I am a Christian man and that I am turning the
other cheek. I have served this country proudly in the United States
Army for 21 years protecting our people and this great nation. I have to
much going for myself and will not lower my standards to such a person.

Yesterday, your employee Frank Kelske on a phone conversation.
> Mr. Kelske called me a faggot and told me that my brother-in-law
> bitched up on his sale. He did entirely to much work in helping us.
> And, we do not need to come back to his dealership. His aggrevation
> came from me requesting my $100 back on the initial insurance payment.
> Which we did not receive a receipt showing the deposit. Only a paper
> stating the car was insured to go off your lot.
>
> I was at your used car department on the 30th helping my
> brother-in-law on purchasing a used vehicle.
> Supposedly, he had a pre-approval and did not need a co-
> signature prior to coming there.he picked out a car and Mr.
> Kelske did not even let us drive the vehicle. Orignially, Mr. Kelske
> stated; he was at a 18% interest by himself. He would get a lower
> interest rate if he added his mother onto the loan. This information
> was incorrect. Once in the finance office, the interest rate was
> showing 22%. Your finance officer realized their was going to be a
> problem. Your finance officer noticed that we were being mislead prior
> to coming into his office.
> When, I asked them to step out for a minute. So, I can discuss the
> situation and the sale with my brother in law. I needed to call his mother and
> address the high interest rate and if she wanted to continue with the
> loan. My mother-in-law was skeptical and did not want to sign the
> papers. Mr. Kelske was persistent on pushing the sale to a close. Not
> knowing what the final disposition would be with Jonathan's mother.
> Later that day my mother-in-law called the used car sales manager
> Dario.
> Dario stated; "no problem bring the car back in to our business." I
> talked with Dario yesterday prior to talking with Mr. Kelske on the
> phone. Dario did not see a problem with me getting the $100 back from
> Mr. Kelske for the insurance.
>
> Mr. Kelske was determined on keeping my insurance money. And, I am
> assuming the way it looks pocketing the money for his own benefit.
> Why else would he be so aggressive on keeping the money that was
> supposed to go toward his car insurance?