Honda of Toms River
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Category: Automotive
Contact Information Toms River, New Jersey, United States
Phone number: 732-349-7474
www.hondaoftomsriver.com
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Honda of Toms River Reviews
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TedI67
November 21, 2009
Doesn't honor warranty
I bought a used car; a 2006 Ford Explorer from this car dealership. When I test drove it, it had a low tire pressure sensor warning light on the dash. The salesman Sal L. said it was no problem and they would fix it for me. So I bought the car. Then a couple of days later when I picked up the car, it still had the warning light on. Sal said no problem that they filled the tires but it must be a bad sensor and I had to schedule a visit with their service department. A few days later I brought the car in for service and after having the car for two days, Rita in the service deptartment said they weren't able to fix it and they had to have a Ford dealership fix it and they would pay for it. But it required a manager's approval. It has been three weeks with me calling every other day to both the service manager Rick Holt and the sales manager Mark Stango and no one will return my calls. And no one else can help me. The car has now overheated twice in addition to the low tire pressure sensor problem. Good luck getting them to take car of it under warranty; which I have but they won't honor.
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January 10, 2008
Demanding personal information!w
On January 10, 2008 I called Honda of Toms River to get a price on a 2005 Odyssey. The web site that I found it on said to call for a price. The lady I spoke with asked for my personal information (name, phone number etc.). I told her that I preferred not to leave my personal information and just wanted the price of the Odyssey. I understand that she didn't want to lose me as a potential customer but as you will see she did anyway by her behavior. She continued to ask for my number and when I said that I would give her some time to do her research and call back later she refused to comply. Instead of being professional she rudely said, "I can't even call you back at your home!?" I responded by saying "why can't I call you back instead?" She continued the pressure for me to give her my number and so I finally said "No thank you" and hung up. About 10 minutes later she called me! She had my number anyway, probably from caller ID. Against my wishes she called me at home. I would not take the call. She called back again about 30 seconds later. I didn't answer the phone. I started to feel harassed. It's customer service like this that will keep a customer like me away forever. I would rather go to a dealer that wasn't the best organized or didn't have the best selection as long as the salesman or woman was kind and respectful.
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