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wanderingwind1
December 17, 2009
9 weeks and counting on repairs
October 15 2009 I took my Motorcycle to Streit's Motorsports for Transmission repairs. I was told it would be 2 weeks since the motor had to be removed and split to get to the transmission. I did not call them for 3 weeks so as to not rush them. When I called I was told that their Techs did not feel confident to take on this big job. After a few minutes of shock I called them back. I asked why I had not been called before this and told that. The Service manager said he thought the other person had called me and apologize. I appreciate the Techs not taking on a job they feel their training is not up for. I did call Honda Corp in California and unload about being kept out of the loop on my own bike. I was told they were looking for someone with experience to do the repairs. They sent my bike about 100 miles away to Champion Honda. But Champion was moving into a new building so it would be delayed. Then they needed a transmission jack and had to wait for it to come in. Now week" 9" I get a call from Honda Corp. By the way this is the 4Th person to handle my case. He says they have gotten the special tools and the engine and transmission are apart. Then he says the Tech working on the bike is going on vacation so it will be next year before they get it done. Dec 17 made it NINE weeks. My other transportation is a 1995 Hyundai Accent with 144, 209 miles on it. I live out in the country. Honda refuses to give me a loaner bike. My Gold Wing was 2 years old when it went into the shop. It has a 3 years fender to fender warranty. I have full coverage since it is not paid for. But no loaner bike! I feel Honda is building bikes and selling them without the proper amount of service trained Techs to cover warranted and customer required repairs. This is my 2ND Gold Wing and will be my LAST! I went to Motorcycle Mechanics Inst for a year. Harley pays for a Tech from dealerships to come to a training center. That Tech them goes back and trains the other Techs. Sounds like Honda needs to train more Techs. Sounds like I got a Gold Wing with less than 12, 000 miles for sale!
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