I would never go back into the Honey Baked Ham store on Washington Rd. While visiting that location the employee there was very rude. I placed an order for a 7-8 pound bone in ham and I stated that I wanted the butt end of the ham. When I arrived at the store my order wasn't ready I had to wait. It wasn't enough glaze on the ham. The ham was very, very, very fatty I asked if I could see another ham. When the lady pulled out the ham it was a 10-11 pound ham I asked if I could see one around the same size I had order or smaller. She stated that I could wait 15 mins. for them to glaze one she gave me nothing but attitude. This is not the first time I have went into that location and recieved the same treatment. The lady is a short mexican with short dark hair. She is never nice or in a good mood. I will never spend another dime in there again.

I brought in a flyer from Honey Baked Ham showing 1/4 hams available for $19, 99. I went to the Rancho Mirage store with this coupon and was informed that price was with a reservation only. Otherwise the smallest ham they had was $39.00. Since I am on a fixed income and are only entertaining 3 additional guests I made a reservation to pick one up the following Monday. I was given a reservation number with $19.99 and the number 21Q written on it. I drove back to the store on Monday to pick up the ham and was then informed it would be $36.99 as that was the smallest ham they had. When I questioned the clerk (I had made a reservation, etc) she dismissed me with the comment "it says price starting at". I thought of asking for the manager but the clerk had a long line and said do you want it or not. I was upset but needed the entree so I paid the price.

I feel very upset that this is a bait and switch program! I have purchased many hams from Honey Baked but will not in the future. I will go to Sams Club and glaze the ham myself. I also will make sure I pass this information on to all my friends. I realize Honey Baked is having problems right now. I read in the paper that they only want to sell full hams. Why bother to advertise smaller ones then? One other thing. I have always received instructions with my purchase. This ham came with nothing. A very dissatisfied customer