I purchased a hoover from Curry's newport gwent March 2010, make ALYX TC1202, after using it 3 times it started cutting out, smelling of burning and it just was not picking up, I returned it to the store, after a heated discussion it was replaced, I got it home and the same thing happened after a couple of times. so feb this year Itook back to the store as I still had the twelve months guarentee and the receipt of purchase, the store assistant then rang hoover, by this time i was getting angry as hoover did not want to exchange, but at the end of another heated discussion, they decided they would exchange but I would have no twelve months receipt or guarentee for the hoover i have exchanged for, and if they find nothing wrong with the one I took back I would then be charged for it, I exchanged it for a samsung which is brilliant!!!
but does hoover think I would be returning things that are working properly!!, I am really disscusted as the way I have been treated, and I would never buy a hoover product again...