Had spent over $700 within a three month period purchasing a WindTunnel vac and a carpet cleaner. Both units begin to virtually fall apart due to cheap plastic parts and construction. When I called to protest(no 800 number) I got jerked around and accused (in so many words) of being a possible commerical enity using my units to do commercial buildings! The knuckelhead who passed himself off as a manager offered to replace my rug cleaner at their cost of $185 plus shipping!
This is what I said: I am a fourth generation customer of Hoover and I am not going to buy another dollars worth of their junk. And further more, whenever I'm in Sears, Costco etc. I go out of my way to discourage customers who are looking at a Hoover and tell them what a piece of crap they would be buying. Been doing this now for over six years!
Consumers must rise up and stop this rip off by these companies(Direct TV is another) and fight back and let them know that we are mad as hell and we are not going to take this any more! And we do it by not spending our money with them, informing everyone we can not to buy their products and write to those useless politicians about our concerns! Unite and fight back!

Hoover has been through 4 to 6 part numbers for the fresh water tank for these carpet cleaners (SteamVac). All had latent defects. The plastic was too thin, brittle, poor design, and poor molding. The early tanks broke or cracked. They even put out a service bulletin on it.

BUT, they will not replace any tank if the 1 year warranty period is over. Even though the tanks had latent defects.

My Mother always swore by her hoover sweeper--now, if she was alive, I think she would swear at them.

I am a retired Registered Professional Engineer. And, when I say these tanks had latent defects, you can take my word for it.

Also, it is almost impossible to talk to a Customer Service person at Hoover. Their so-called customer service number just connects with a dealer in ones area.

I bought a shiny new Hoover Dishwasher in June o4, 3 weeks later the dishwasher stopped allowing water in to wash. After a lot of arguments a replacement was given. 4 weeks later, having been on holiday for nearly 3 weeks the thing failed again. 3 days for engineer, "I think it needs a timer unit, I will order one, about a week". Needless to say I was not happy. Several frustrated phone calls later I finally got an agreement to exchange for a different brand.

In the 2 years we've had our Hoover Wind Tunnel Vacuum, it broke 4 times. 3 times it has been the belt and one time, the self propulsion function stopped working.

If you're thinking of buying this thing, don't. It is absolute junk. Hoover offered to send me a $67.00 vaccum as a replacement if I sent them my Wind Tunnel since it was off warranty. It would cost almost that much to ship the thing to them. What a joke. No more Hoover vacuums for me. The last Hoover I had lasted 9 years. This thing can't make it more than a couple of months without shredding a belt.