From my local Best Buy in July of 2008. The first time I used it, I was amazed at how well it cleaned! The carpets in my rented home never looked so good, not even when we first moved in. The machine also left the carpets much dryer than previous cleaners. The second time I tried to use the machine, the handle of the clean water tank just came off. The tank dropped to the floor and cracked. I exchanged it for a new one. Used it once and the clean water tank leaked. Returned for another exchange and contacted Hoover when that one leaked as well. Hoover told me they knew there were problems with the manufacture of the plastic tank and they were working with their supplier. They sent me a replacement tank, obviously a different plastic. The new tank also leaked. I went through a total of 5 machines (plus the extra tank) in a 14 month period...all of them leaked. Last week, while cleaning my living room furniture, the latest machine developed The Leak. I didn't realize this until the clean water tank was suddenly empty. Water ran down through the motor, leaving large black spots
on my carpet. It also left a huge, dirty brown "splotch" in the middle of my light beige carpet from where it was over-soaked. I finally gave up and returned the Hoover for a refund, selecting another brand (Bissel Proheat). I also needed to purchase another 4 year extended warranty ($19.99 through Best Buy), as the brand switch negated my
original. I am totally unhappy with the new machine's cleaning ability, the tank-in-tank clean water and recovery system and also the fact that my carpets are left less dry than with the Hoover. The Bissel did not totally get out the black spots left by the leaking Hoover, nor the brown "splotch." My frustration over this is such that I am near tears. I wrote to Hoover,
letting them know I want them to make a SteamVac Dual V that DOESN'T LEAK!!! I also need a resolution to the carpet which was ruined by their faulty
machine. I cannot find an email address for Hoover. Their "contact us" form is a pop up located at www.hoover.com and does not show an address.