Hopkins Automotive is THE WORST used car dealership i've EVER been to and I 100% REGRET ever purchasing a car from them or even stepping foot on their lot for that matter...FROM MANGEMENT DOWN, you receive the WORST customer service EVER if you're having problems with the vehicle...the car i purchased has been in THEIR "SERVICE REPAIR" 5 TIMES (6 in total...i needed a CERTIFIED repair shop to look at it) w/in a 5 mo, time period w/ 3 of those times being w/in the 1st month of purchase...i ALWAYS got the runaround when i called regarding the issues w/ the car, i was talked to any kind of way AND the dealership had the nerve to REFUSE to return my car after i've been make prompt payments just b/c THEIR TECHNICIANS could NOT REPAIR the issue after 3 ATTEMPTS!!! so that the car could pass inspection! (which they supposedly guarantee)...I've asked management "what does the guarantee provide if the car continuously fails?" and the MANAGEMENT replied "that's a question that NO ONE has the answer to"...Management has also made the following comments in my MANY conversations w/ them..."i don't want to trade you out of the car b/c there's no guarantee that you'll be traded into something better" (my mom witnessed this comment), "if you wanted a car that ran like brand new, you should've went and purchased a brand new car"...my response "No, I wanted a car that was RELIABLE and would PASS INSPECTION!" and in response for my extreme need for transportation "how is that our problem?"...HORRIBLE CUSTOMER SERVICE!!! no interest in customer satisfaction AT ALLL!!! and I EVEN EXPLAINED to the TECHNICIAN how i needed the car to get to work to help support my mom and siblings due to my father's recent death! AND they tried to accuse me of not complying to the contract agreement that i would have to take the car through inspection w/in 10 business days of purchase BUT THE CAR WAS IN THE SHOP THE ENTIRE TIME!!! It was just the worst experience ever!!! and I DISCOURAGE ANYONE from purchasing a car from them UNLESS YOU PLAN ON NOT PAYING FOR THE CAR (in that case shop till you drop!)