Mark Besnos and their workers do not know do construction experience with this company. I hired them to replace my aging roof, and the salesman was knowledgeable. However, when it came to meeting the specifications of the job that I paid for, the company was sadly lacking.

You should know that they hire other contractors to do the work, Mark Besnos just sells you the products and sets up the installation. I contacted their company numerous times and even e-mailed them photos of the job’s deficiencies, along with a scanned image of the salesman’s contract drawings proving that they failed to meet the specifications of the job that was paid for.

Mark Besnos harassed me verbally on several occasions and never offered the apology from their corporate office, that I obviously still deserve. They called me a liar (i never lied to them even once), Yelled at me over the phone and even posted a lien letter threat on the front door of my home. My lawyer was very helpful to me in this situation, but it was very unfortunate that I had to go through all of the mental anguish in this case, especially since all I did was ask them to complete the job that was sold to me.

Ultimately, they did not finish the job as well as they could, all including failing to secure a building permit as required by local law, so I could have gone to court, I paid them 100% of the cost quoted me. I still have mixed feelings about doing so, mostly because of the way that I was treated by the manager of their Lansing, MI branch and the VP from their corporate office.

I tell everyone who is considering this company about my experience with them, and I will never, I repeat never do business with them again. They do offer a 50-year guarantee on my roof, and if anything ever goes wrong and they don’t take care of it quickly and to my specification, than you can say you some money, it isn’t worth it if you end up going thoroughness!