In 1997 when I started doing web design and hosting, I began using a company called HostMySite.com. At the time, they were the leading ColdFusion shared hosting company on the East coast. I loved HostMySite. Every conference I attended or meeting I went to related to web design and hosting I would always let everyone I met know how pleased I was with them. I used to rave that a support tech, not a switchboard or operator, would answer my call within two rings. Not only that, but that same person would be able to take care of my issue immediately. I know that I probably sent them many new accounts over the years.
Needless to say, I was a little skeptical when I heard the Hosting.com was buying them out. Almost immediately, the service started going down hill. Not only would by sites go down several times a week (probably from Hosting.com increasing the number of sites on a shared server), but my calls to support took longer to answer and resolve.
The latest issue was so blatently stupid on their part and cost me a client that I am now openly verbalizing my dislike for Hosting.com. My client had been on my ass about the numerous unannounced down-times they were seeing during normal business hours. I had reported this to Hosting.com and they were "looking into the problem" and would get it resolved. One support rep went so far as to tell me that there were known sites on the server that were resource hogging and they would be asked to fix their issues. This continued on for a while with no fix. I finally asked to be moved to a more stable server. The rep that evening said "no problem" and they would take care of it after hours per my request. I received an email around midnight saying that the move was complete and that I could check the site using a temporary link and when I was happy they would switch it over. In the morning, the site was gone. It would not come up on the old server and the new server was a different site. I alerted Hosting.com and they could not tell me what happened. There was no code for my site on either server and they had to restore from a backup. The whole process too until early afternoon the next day and my client said "take a hike".
Since the incident, I have asked for Hosting.com to prepare backups of all my files, database and ssl certificates and make them available for me to download. I received an email that they were ready, but the url they provided was to the new server that I was supposed to be moving to and I had not been given access to FTP from that server. I have also asked that my account be credited since I was charged my quarterly hosting after all of this went down. Now, it has been a week and my emails are not getting returned.
It's really a shame how a customer of nearly 14 years can get treated like this. I have done nothing but praise HostMySite and now, I will do everything in my power to let everyone know how much I dislike Hosting.com.
If you are looking for a hosting company steer clear of Hosting.com

Regards,
Pete