Ordered a dog NO Saints Jersey for Super Bowl Sunday. Order placed on 1/25/10 -- Website specifically stated item was in stock and shipping instructions stated it could be shipped by "USPS First Class (4-7 day avg)". Charges went through the following day on my credit card -- and after asking for a status, Hot Dog Collars exact verbiage:
"As the product page indicates, this item is subject to back orders until 1/29-2/3. While we do make every effort to ship this item well ahead of this time frame, some orders will require the full time period to ship. Your order is important to us and our system will send a confirmation email as soon as it has left our facility". This was NOT posted on the website as I would have taken my business someplace else that could promise a timely delivery. Today is 2/3 and there is no correspondence from this company. You cannot reach the customer support line as all you get is a message that states to email the [email protected]. TERRIBLE CUSTOMER SERVICE -- I even asked them to refund my money since it is doubtful I will get the jersey on time. In addition, all information on my account has been removed so that I cannot even see what was ordered.

SAD Cajun in Arizona !!!

I ordered 4 collars from Hot Dog Collars and they looked great when I received them, but 2 of the collars have had the studs start coming off. I contacted customer service and it is impossible to talk to a person. They make you leave a message and they never call you back. I have left phone messages and email messages many times and they WILL NOT contact me back. Their customer service is non-existent and they clearly do not stand behind their products. I will never shop with them again. I have had to throw away the two collars, they look terrible after only a couple of weeks. I don't know how companies survive in this day and age with such horrible customer service. BUYER BEWARE!!!

Hot Dog Collars has NO communication and the worst customer service I have ever received.

I ordered a personalized, embroidered dog collar from hot dog collars on January 27th and paid for expedited shipping. I gave them my e-mail address so they could send me tracking information on my order. As of February 5th I have not received any information on my order, not even an acknowledgement of my order. I tried unsuccessfully to track my order on their website, so I called their 800 number and was told to send an e-mail. They will not let you speak to a customer service agent regarding orders already placed (unbelievable!).

Todd responded in less than 2 hours stating that it takes between 7 - 10 days to personalize dog collars and he did not provide any information on my order, nor did he answer my question.

The item did arrive, and the embroidery is so far off to the side it looks ridiculous. I had previously ordered an embroidered dog collar from GoTags.com and was extremely happy with their product and customer service. I have thrown away the collar from Hot Dog Collars and place an order with GoTags.com.