About 3 months ago, I ordered a football jersey for my dog. Excited about the product, I paid the extra shipping charges for expedited shipment (2-3 days). Well, 2 weeks had passed and I still hadn't received the product so I called them (which always went to voicemail) and e-mailed them saying that I wanted my shipping charges refunded since it didn't make sense to pay for 2-3 day shipping and still not receive the product after 2 weeks. They responded to my e-mail ONCE, saying that they were out of stock of the jersey I ordered and that they would ship it once it became available. DID NOT REFUND MY SHIPPING FEE.
After NOT RECEIVING my order after the a month, I tried calling (still voicemail) and e-mailed them again saying that I just wanted them to cancel my order and have my money refunded. I did NOT GET A REPLY OR A REFUND.
I e-mailed them two more times and STILL DID NOT RECEIVE PRODUCT AFTER 2 and a HALF MONTHS!!! That's when I filed a complaint to BBB and left an angry message on their voicemail. Finally after about 3 months since ordering the product, I received it (it must have been about the time they received BBB complaint) but IT WAS THE WRONG PRODUCT!!!
I have completely given up trying deal with this company and just decided to keep the wrong product and forget about it. I hope my story can spare someone else the trouble of having to deal with them.

Hello!
I ordered from this company and never received my shipment! I have written them 4 e-mails already and no reply to any of them. Their customer service is very bad! The internet site claims they will answer you in 24hours, but that is not true. I can't track my order nore get any information on the web site! Also, their customer service phone line is cleverly set up to avoid complaints on the messaging service! It tells you to redirect your requests about shipments and orders to an e-mail address but nobody answers you after you write them an e-mail... wow! If anyone lives close by, it would be really great to pass the message along!!! Take car of your customers!!! ++++ I want my money back! or my order!!!