I made a booking through Hotel Collect for President Hotel (one of Imperial Group) but had to change my dates and they could not accommodate my new dates. The hotel was fully booked. I was advised I would receive a refund within 7 days. The only response I have had was to my inital enquiry as to why I had not received my refund. I was told I must have received it as 7 days had passed. I have written several more emails which have been ignored. I was given a phone number but when rung, was told the number given to me was incorrect.

I really need this money as I had to pay direct to another hotel to get some accommodation in London./ How do I get my refund?

I had a problem when arriving in Toronto in October: I booked a hotel (Clarion Hotel) in Toronto for seven days, the hotel was ok for the price, but the reservation I had made and paid before using my Visa credit card was "canceled". I paid it again and I'm trying to recover the money but according to my bank (Banco do Brasil) they think I'll have to file a suit to recover the money. I wonder also, how come the site is still working after all those complaints and how Visa has not taken any measures against this company which is using its banner.


Waldo Mermelstein

Hi,
just want to warn people about Hotel Collect. I also tried to book with them and had my credit card charged, but no voucher arrived. I am unable to contact them as their phone numbers don't exist, and they have not replied to any e-mails.

A verbal confirmation is wothless, as you need a written voucher to present to the hotel that you booked. With numerous complaints about this site, people should avoid it.

Also their website language buttons don't work, and there is no way to cancel your booking.

Best Avoided

UK customer