Company overcharge my account and when requested for a receipt and break down of fees and taxes, Tracy (customer service ext 6054) couldn't provide it. She said that sometimes the company charges a booking fee. I asked how much and said that it's $4.07. I told her that there's a $58+ difference if that's how much they charge and she was speechless. I was on the phone with her for approximately 45 minutes and didn't get anything resolved nor promised a refund. So, I called my bank to initiate a dispute. There was no changes nor additional services requested from the hotel. The hotel provided the final receipt to us and it's less than what bookit was telling me. Still, bookit.com couldn't even tell me the break down of the charges they posted on my account.

I do not recommend this website at all.