Hotelclub.com
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Category: Services
Contact Information
United States
hotelclub.com
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Hotelclub.com Reviews
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Trustne
June 16, 2011
Avoid this website at all costs
In March 2011 I made and paid (using my credit card) for a hotel reservation for my daughter and her husband through this site. Upon presentation of the printed voucher to the hotel, my daughter was informed that there was no reservation. In fact, the hotel had never heard of HotelClub. Fortunately, there was a room available, and the hotel agreed to wait until my daughter's checkout three days later, before demanding payment. The reservation never arrived, so my daughter had to pay for the room with her own credit card. My card was charged $211, and I am in the process of disputing the charge. Thus far, HotelClub has only submitted to my credit card company a copy of the reservation Confirmation/Receipt which of course is no help at all. Do not utilize this site!
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Breachesz
December 15, 2010
Hotelclub.com uses the bait a switch scam
I started using this Website recently to book hotels for business travel. So far of my two experiences, both were bad. 1st experience - With a search for hotels, such as by zip code, a list of hotels with available rooms is provided. But after I booked a room at one of the hotels, I was given a booking ID which was followed by a message that my room reservation wasn't confirmed. It would take 1 to 2 business days to confirm. By then I needed to be in the room. In the end, I wasn't charged for the room. I ended up finding a room without the Website. So the Website is useless and a waste of time. 2nd experience - Started the same with search by zip code. I found a hotel with a good room rate listed. But after I clicked on the hotel for booking a room, a higher price was shown. So the Website uses the bait a switch scam.
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Victor
May 5, 2009
Bad business practice
I needed accomadation in a hotel in paris close to eurosdisney. After two days the hotel requested was confirmed . I chose the hotel after it had been suggested to me by fellow travellers. The hotel was Elysee Hotel val d'Europe. As soon as it was confirmed I bought my airline tickets for all the family. Now just one day after all was confirmed HotelClub.com have sent me another e mail saying that the confirmation has been cancelled.
I find this behaviour offensive and ridiculous! Surely this is not the way to do business and treat customers.
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