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Agape
December 15, 2010
They took my money for a hotel booking and that was the last that I heard from them
They took my money for a hotel booking and that was the last that I heard from them. They have not replied to my e-mails and the phone number on their site does not exist. I am in the process of recaliming my money back from the cerdit card company
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gaetano tortora
June 23, 2010
NO REFUND
dear sirs,
I WANT SHOW YOU THAT THE SITE IN QUESTION IS FRAUD BECAUSE NEVER REFOUND ME THE AMOUNT OF 205 EUROS
FOR BOOKING AT HOTEL PRESIDENT IN LONDON.(see reservation nr. 129.53764 -11 ag.2009 by HOTELCOLLECT.com).I'VE REPAID at the hotel because no booking it was in my name.Therefore I'm sure that the HOTELCOLLECT.COM is a froud and I've complaint it at WEB-POLICE
of my city (SALERNO-ITALY) on date 11 feb.2010.
I've requered, several time the refund but at the present time I've had NOTHING...
sorry for my English linguage ...many thanks e best regards. Gaetano
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Eugene J. Side
June 3, 2010
fraud
I booked 8 nights at Newton Place Hotel in Hong Kong conformation # 101-92780 and 985-41609. When I arrived at the hotel, I was advised the reservation was cancelled. I called the company several times and they advised me they would credit my credit card which I never received. I believe this is a scam and the company operates under a fraud condition. From what I understand the company operates out of Turkey.
Yours truly,
Eugene J. Side
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Eastcoaster012
February 6, 2010
Scam Company
This company is a SCAM - USE THEM AT YOUR PERIL!!
Check out www.tripadvisor.com 17 pages of complaints.
I booked in May for 9 days over Christmas at Hua Hin, arrived at the Hotel who said the booking was cancelled in Oct, so I had to pay again. The UK customer help line numbers don't work so I contacted them through livechat on their website they wouldn't reinstate booking and said they would credit my account in 7 days, which they didn't. Pinar Aksoy is a liar because he doesn't answer e.mails as he says, he only responds to postings on complaints. I took a screenshot of the dialogue on the livechat so I had a record of them stating they would refund and got my money back from the Credit card co in 7 days.
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w morrow
November 30, 2009
faudulent website
I booked a hotel in London with hotelcollect.com in August. When I arrived at the hotel on 24/11/09 for 2 nights, they had never heard of me or my booking reference. I had to pay again for the hotel and I cannot get a refund or a response from this fraudulent company.
William.
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October 31, 2009
Fraud
Hi to all who have been 'diddled' by this company. Firstly get in touch with your bank CC Company ASAP to block your account - they may deduct fraudulently again!!! See this has happened to other unfortunate people
BEWARE BE WARNED AVOID LIKE THE PLAGUE...!!!
*THIS COMPANY ARE NOT ABTA OR ATOL BONDED.
*THEY ARE NOT REGISTERED HERE IN THE UK AS A COMPANY.
Like so many others on this site and www.tripadvisor etc I have have sadly had monies taken from my DD account. Oh, I was able to download the booking confirmation voucher but on presenting at the hotel in Liverpool I was informed it was cancelled by the agent...an outsourced agent at that! This is a well-planned and very clever SCAM I would presume just prior to the due time for payment to the hotel these SCOUNDRELS cancel - I was left to pay the hotel again but for a much higher fee than was advertised on the HotelCollect website page.
What we need to do is check the full company history: Where is the company registered? Where is the contact Address? Try the contact telephone number first. Most importantly ask yourself this: If it is too good to be true well it most probably IS!! Sadly this is a sign of the times! I do hope to have a response to my email but this is highly unlikely in respect of what I have been reading on both this site and tripadvisor. Onward wiser!!!
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jenny wa
October 23, 2009
FRAUD FRAUD FRAUD FRUAD
JUST TO LET YOU KNOW THAT HOTCOLLECT.COM IS FRUAD COMPANY.
DO NOT USE
DO NOT USE
DO NOT USE
DO NOT USE,
DO NOT USE
DO NOT USE
DO NOT USE
DO NOT USE.
THIS WEBSITE.
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Vincie
October 9, 2009
hotelcollect complaints
Where have all the Hotelcollect.com complaints gone? I don't suppose you're problems all have miraculously been solved??
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Honourable Lady
August 15, 2009
Dishonourable company
Do not even consider this company as a choice when selecting your hotel, as they are thieves. They will take your money and in return you'll have no accommodation. Be warned!!!
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sotomi
July 28, 2009
no hotel reservation
I have booked through the hotelcollect.com site for my holidays in August. They sent me a voucher and credited my card. But the hotel was never informed and in my contact direct with the hotel they said not only they do not have any reservation from any such or other provider/travel agent for my stay/dates, but on top they have no vacancy for August now!
Calling back the customer service in a turkish number I was given (0090 212 4912197, as the UK phone number on their site does not answer) they refused to give me any travel agent name under which the reservation was made. They advised me to cancel the reservation and told me I will be refunded the amount in 7 days.
Has anyone been refunded by hotelcollect.com?
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