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zafeiris
July 24, 2009
Fraud
I booked two hotels via hotelcollect.com on 27/06/2009. For the first one in London (hotel Corus) I received an e-mail the day of my arrival (24/07/2009) that the reservation was cancelled. I talk to hotelcollect on the phone and they told me that the hotel was overbooked, they did their best to find me another one but didn't succeed. I contacted hotel Corus and I was told that they had vacancy and tha hotelcollect had contact them to cancel my reservation!
I contacted the second hotel in Barcelone Spain and I was told that they had no reservation for 07/08/2009 and asked me to forward them the confirmation mail.
I have asked hotelcollect a written report for the situation through their online form but haven't got an answer yet.
I am afraid that hotelcollect is a fraud company. I shall inform you as soon as I have more information.
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quince
June 26, 2009
Hotelcollect.com not booking hotel
I too have also booked a hotel in Tenerife through Hotelcollect.com. The money was debited from my account immediately. I recd a hotel voucher by email. However, when I phoned the hotel to confirm 8 days later, they had no record of any booking. I faxed and emailed the 'voucher' to them - they had never seen one like it before and had never dealt with Hotelcollect.com. They said there was no reservation for me.
I have emailed Pinar Askoy General Manager of Hotelcollect.com on numerous occasions asking him to make contact with the hotel and confirm my booking - he just replies 'Your reservation is confirmed', although patently it is NOT as hotel have no record whatsoever of it.
I phoned their number and got a call-centre in Istanbul, who just said my booking 'was with the provider'.
I am extremely concerned at this stage.
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Hotelcollect.com
June 26, 2009
hotel reservations
Hi, my name is Pinar and I am the General Manager of Hotelcollect.com When the customer make reservation on the system confrimations are sent automatically by the system ..However if the customer contact with us by the e-mails we reply all e-mails right now. Maybe you should check your junk e-mail box. thank you.
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Laspig
June 25, 2009
No confirmation email, no contact
I made a reservation with this company. They have not sent me a confirmation email yet they have debited my credit card. I have tried to contact them by phone, the UK number is constantly busy, the US number is out of service. They have not replied to any of my emails.
Lesley
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jenny wa
June 24, 2009
received call today
Hi Law 1972 Just to say I got a call from Hotelcollect.com today and they confirmed my booking by phone, still no e-mail confirmation not even in spam. will keep you posted cheers.
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jenny wa
June 23, 2009
Is this a safe site??????
I made booking with hotelcollect.com on thursday 18th June 2009. It took my booking and credit card details and said it would forward confirmation to my e-mail address in five minutes. today tuesday 23rd June I am still waiting for confirmation. I looked up my credit card details and YES the money has been taken from myaccount. I have rang them in USA number as I was unable to contact them at UK number and I was told the website was down and would I ring back . when I rang back I was told the website was still down but they had sent me a e-mail confirmation. I am still waiting as there is no e-mail.
i would welcome any information on the company.
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