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davoliver
July 21, 2011
Room for 3 with one queen bed
I booked a room for my father, my young sister and brother.
They came from France and was doing a road trip in Cali.
The booking was for a room for 2 adults and one child (15 years old) but the room was only with a queen bed.
I called Hotels.com in order to understand why but they said that's normal...
Is it legal? I booked other hotels for them, and there is the same problem in two hotels...
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Maxim
August 9, 2010
Poor service
Having called them early in the day to make reservations in Ireland, we needed 3 rooms. They could only make a maximum of 2 per reservation but assured us they could do it with 2 reservations. When we finally received the confirmation e-mails several hours later, the were several errors. After multiple calls to them, finally asking to speak to a supervisor, we were cut off each time.
We finally called American Express to cancel the charge-confirmations and will make our own reservations.
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