I made a reservation through hotels.com Only because I was led to believe that I would receive a rebate. I read and re-read the requirementsvery carefully. I even had the help of one of their reps!!!

After I completed my stay I immediately sent the rebate form to Hotels.com and I NEVER received my rebate! They keep telling me they sent it but my bank is saying they did not and it's not on my statement so where could it be?

I am so angry that I have talked to numerous agents and SUPERVISORS and none of them have been able to resolve this issue! This is insane! I will NEVER book ANYTHING through them again and I advise you not to do so either!

I was unable to make a reservation that was made due to sand storm. The second night i showed up and it as canceled but i was charged anyway. I spoke to many different countries representing this hotels.com and every time i got something different. I wanted a refund for one of the two nights. due to having to pay for another hotel the night i showed up. Hotels.com only made an attempt when i was on phone and when i wasn't they did not follow up and when i would call back i'd get the same issue today 7/9 finally after talking to 2 different countries got a manager that got the refund done but i was told it was a courtesy to me. What!!! I talked to at least 5 people over according to their corporate office 2 and 1/2 weeks and nothing done who cannot get a hold of a manager at the hotel in 2 and 1/2 weeks to issue refund. Also according to corporate all their many people i spoke to did their job and that i was not inconveinced or delayed anytime frame because they have 30 days to get results. I was also told according to the reps notes that they did their job and as I said so their job is only to call when I am on phone and not follow up. His response was according to notes they did their job...The fact that several times i was told i could not get manager or their name and that when i was promised a call back i didn't get one was ok service. I was also told he was as high as i could talk to apparently they don't have a president. I could also write a letter he says. i spent 2 and 1/2 weeks according to them calling and yet i was not inconvenienced and that I also should appreciate the fact they give great notes. Basically I needed to hold their hand to get results.

this is the first time i've been to this town and i have been everywhere from as far as kansas mo to ft myers beach fl, i have never had trouble finding a hotel. Everywhere i go and ask if they take pets they say "oh no" like as if i ask if they accept bears or kangroos. I will never be back and if you have pets that you love alot and treat them as if they are your children, don't go to uniontown, pa. You will get shut out.

They are pet haters!!!