We purchased a refrigerator on Saturday January 29th from Hotels Surplus. The refrigerator is a used model and we understood that we would be purchasing a model that worked but with the understanding that the model was used and being sold as is. The salesman advised that the model worked and was in great condition but the model was used. The refrigerator is a small used model being sold for $100.00 and with a $55 delivery charge. The appliance was delivered today Monday January 31st and once plugged in it did not work. Upon realizing that the appliance didn't work we phoned the company and they stated they would exchange the model but refused to deliver the model for free. The representative we spoke with said we would have to pay another $55 delivery charge making the total deliver charges $110.00 and the cost of the frig $100.00.

I asked the rep to let me speak to the owner and that's when Mr. Fenning picked up the phone and yelled that the frig was sold AS IS and that we should have looked at the fine print. I explained that I understand AS IS but AS IS does mean NOT WORKING. I also explained to Mr. Fenning that Monroe the gentleman who sold the refrigerator to my husband stated that ALL of the models worked. Mr. Fenning yelled and screamed out his policy and said we should have tested the model before we purchased it. How could we test a refrigerator that is sitting outside with no outlets? Mr. Fenning also yelled and told me he wouldn't be willing to pay for the new delivery charge of the exchanged mode and hung up on me.

I'm not satisfied whatsoever with the level of customer service this company reflects. Once the item was sold we were no longer customers of this company. I would have been satisfied if Mr. Fenning at least paid for the new delivery charge being that they sold us a model that did not work. Not only are we out of $110.00 for delivery fees we are also out of over $100.00 in food that had to sit in the sink for a couple of hours waiting for the new frig to be replaced. We removed our current refrig that morning because we assumed the new one would be working. I feel like Mr. Fenning should not have charged us an additional delivery charge being that he sent us a model NOT TESTED and NOT WORKING.

Why should we as the customer have to pay an additional delivery charge for models being sold that are not working and NOT being tested before they are delivered? Also after Mr. Fenning hung up the phone on me I called back and asked Terry who informed me that she was sales person what was their business license number was. Terry informed me that she didn't have it and didn't know where it was located in the office.

This company claims that you endorse their products and service on their website.