From 8th March evening I figured out that someone has hacked my hotmail account and changed the password, secret questions etc. so I am completely unable to access my mail with contains important documents and photos which could be misused by the hacker. Then I started getting calls understanding that the unauthorized user has sent mails to all my contacts with the following note in my name . In this regard I have logged a complain at the local Police Station.

Hello,
How are you doing? Sorry I have to inform you about my trip to Spain for a Seminar. I'm in Madrid right now and I'm having some difficult situation here because I lost my Purse to Bandits on my way to the hotel where I'm staying. My money, and other valuable things were kept in it. I need you to do me a favor, please Lend me a soft Loan €2, 000.00 Euros, to sort out my hotel bills and other expenses here then get back home. I will appreciate whatever you can afford to assist with, I'll reimburse you on my return. let me know if you can be of any help asap. Please accept my apology for any inconvenience this request might cause you.

Regards,
Sujata

In response to which 2 of my contacts responded back asking for contact number and in response to which following is one of the reply :

It's so nice to get your reply immediately after you got my message, I'm really grateful for your effort, I don't have a phone here right now. Please I want you to get the money to me through western union urgently to enable me pay the bills. you can send it to me with my name and the Address to receive in Spain.

Name: Sujata Ghosh
Address: Avenida Manoteras, 20.
28050 Madrid Spain.

I will be able to receive it here with my ID at any western union office with the details provided. Do remember to send me the details of the Transfer slip like, MTCN Number, Receivers Name, Senders Name, Amount Sent. So i can use it to pick up over here. I'm counting on you...

Regards,
Sujata

I am extremely unhappy with the experience I had after making a call to customer support department of MSN. After spending atleast 30 mins the support lad informed me that they do not have any form of phone support other than online. I tried hard and managed to log a online complain which provided me a PIN as a proof o complain loged. Though it was supposed to get back to me with 24 hrs about some kind of status in the alternate id ; till now didn't recieve a single communication.

Would appreciate a quick action as mail communication is an integral mode of information and communication in today's world.

Thanks,

Sujata