I order a movie that was suppose to ship out on 1-4-10 and almost 2 wks later it hadn't. I told them to cancel my order, but they didn't and they shipped it a few days later. The post office said they tried to deliver it but it was addressed wrong, that was 1-21-10. On 2-2-10 the post office shipped it back to hotmoviesales.com but I haven't gotten my money back or my money almost 2 months later. Don't ever use this web site!!!

WORST CUSTOMER SERVICE and THEY"RE THIEVES!!!

I ordered a movie back in Oct 2009... they claim it was delivered to me, the post office denied ever receiving it. The customer service rep was incredible rude and told me that it wasn't there issue. I asked to speak with a manger and after about an hour... I was transfered to one. He then issued the movie again, this time to a different location (in case that was the issue the first time). A month and a half goes by and still not movie. I called and got, yet again, another unhelpful representative --- only to be passed off to a manger that was COMPLETELY belittling and rude. He told me that the vendor for the movie contacted them over a month earlier to say that the movie was not shipped and never will be as they don't produce it any more. HotMovieSale.com claims they had every intension on crediting my account. The issue is that the card I used was upgraded through my back to a rewards card and the number has changed, there for the manager told me there eas nothing he could do and got hostile on the phone. Completely unacceptable and I pormise you that company should not be in existence if that is how they operate, NO communication skills and/or customer service. You're telling me that they can't issue a check for the balance to apese a customer? Any other company would do that... They are unfit and not qualified to be working with people.

Thanks,
Tara