First of all, my building forced me to have this service provider. Their customer service is terrible and they get mad when you call repeatedly with the same issues. They never resolve the issues. The actual cable and internet service is terrible. The cable freezes, the internet is slow. It’s just no good. When you call all they can ever say is “well I’ll have to get someone out there. Yet they never come or when they do they can’t find an issue. Then I cancelled my service two months ago and am still receiving bills and statements. Every time I call they say someone will get back to me and no one ever does. Or they say it has been taken care of yet I’m still being billed. I’m sick of it! Something needs to be done with this company. It’s a scam!

This is the worst cable tv company.

I called the customer service agents because my cable is not working and they said they would send someone the next day in a 5 hours window.
Next day the 5 hours are over and no one has come yet. I call customer service again and they inform me that the appointment was not booked... and I waited for 5 hours for nothing!!!

And because it was a Friday, the next day for service is... MONDAY! 4 days without cable.
Forget this company if you do not like getting ripped off!!!